Member Services Officer / TellerLocation: Wicklow/WexfordPosition Type: Permanent Full timeSalary: Negotiable DOEAbout Us:This Credit Union is a member-focused community Credit Union committed to providing excellent financial services to our members. We are currently seeking a Member Services Officer / Teller to assist with the smooth and effective running of our credit union. We are seeking a dynamic, enthusiastic, and team-oriented individual to join our team.Summary of Role:The successful candidate will be responsible for carrying out a range of operational and administrative duties that will contribute to the effective running of the day-to-day operations of the credit unionKey Responsibilities:Assisting members with their account management, processing of loan applications, onboarding new members, assisting members with credit control queries and any other queries they may have.To provide a quality, courteous, pleasant and professional service to members to enable them to make lodgements, withdrawals, loan issues and repayments. This can be via the phone, face to face interaction at the counter, through our website / email, or by providing back-office support.Process direct debits. Standing orders, EFT's and amend mandatesAccurately and diligently handle cash, reconcile balances and account for any inconsistenciesEnsure compliance with existing and systems & controls, and policies & procedures.Complete other Back office administrative and operational duties as required by the CEO/Line ManagerUndertake relevant training as deemed necessaryKey Skills & Qualifications:QFA/APA/CUA preferable, or willing to work towards qualificationsStrong Communication skills and the ability to demonstrate 'member service' credentials and an ability and desire to enhance member service at every opportunityIdeally, have some experience with the Progress banking systemExperience working in a frontline role within a credit union or similar financial institutionAbility to work under own initiative with minimal directionAbility to work to deadlines and targets, can prioritise tasks under pressureStrong team- work abilityGood Microsoft Office skillsAn appreciation and an awareness of the credit union ethos