Job Overview
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This position involves working as a technical expert, providing support and assistance to customers, internal teams, and external partners. The successful candidate will be responsible for managing the repair of devices returned to the workshop, performing pre-delivery inspections, and communicating with customers via various channels.
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Main Responsibilities
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* Provide technical support to customers, field service engineers, clinical support, and sales teams.
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* Attend internal and manufacturer's training courses, which may require travel outside of the country annually.
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* Liaise and communicate with suppliers to resolve problems or report incidents/issues requiring manufacturer input.
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* Manage stock and perform administrative tasks.
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* Be responsible for completing tasks allocated within the workshop team, following processes and procedures recommended by the original manufacturer.
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* Ensure all activities are recorded accurately on our Service Management system.
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Requirements
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* The ideal candidate will hold a third-level qualification in biomedical engineering, electronics, electrical engineering, or applied science.
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* Good aptitude for electronic circuits and soldering techniques is required.
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* Proficient computer skills, with knowledge of Microsoft Outlook, Word, and Excel.
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* Ability to work independently and as part of a team.
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* Previous experience in a customer support role is advantageous.
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* Excellent communication and interpersonal skills, both verbal and written.
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* Ability to understand and follow manuals, work instructions, and related information.
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* Ability to understand, implement, and maintain quality standards set by Cardiac Services and the equipment manufacturer.
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* Knowledge of basic computer technology, PC repair, and networking is advantageous but not essential.
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About Us
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We are leaders in supplying and supporting diagnostic, measurement, and Clinical IT equipment across Ireland and the UK. Our focus areas include ICU, Coronary Care, Operating Rooms, and Maternity. We are an equal opportunities employer.