The Front Office Manager plays a pivotal role in the day-to-day operations of our hotel, leading the reception team and ensuring seamless guest experiences.
This senior leadership position oversees the management of staff, training and development initiatives, and reviews Standard Operating Procedures (SOPs) to drive efficiency and excellence.
Key responsibilities include managing group reservations, collaborating with sales and revenue departments, and fostering effective communication among teams.
Requirements:
* A minimum of 2+ years of experience in a similar position, preferably within the hospitality industry.
* Knowledge of Online Travel Agency (OTA) Extranets is advantageous.
* Working knowledge of Hotsoft System is preferred.
* Strong communication and interpersonal skills are essential.
* Excellent people management skills are required to lead and motivate the team.
What's on Offer:
* A competitive salary package based on skills and experience.
* Free parking for employees.
* Meals on duty as part of the remuneration package.
* Other benefits will be discussed during the interview process.