Job Title: Operations Manager – Electronic Service Centre
Location: Dublin
Employment Type: Full-time
Reports To: General Manager / Managing Director
Industry: Electronics Repair & Manufacturing Services (EMS)
About the Role
We are seeking an experienced
Operations Manager
to lead a Service Centre specializing in
fault diagnosis, repair and refurbishment of PCB panels, power inverters, power supplies and electronic control modules
. The ideal candidate will have a solid background in
electronics repair operations
, team leadership, and a strong understanding of
SMT (Surface Mount Technology)
and/or
PTH (Plated Through-Hole)
assembly and rework. Prior experience in
electronics manufacturing services (EMS), repair centres or test engineering environments
is highly desirable.
Key Responsibilities
Operational Leadership
* Manage day-to-day operations of the service and repair centre to meet productivity, turnaround time, and quality targets.
* Develop and implement operational KPIs, production plans and continuous improvement initiatives.
* Ensure efficient workflow across diagnostics, repair, testing, and quality control stages.
Technical & Process Management
* Oversee repair activities including PCB troubleshooting, power inverter testing and electronic module refurbishment.
* Support technicians with advanced fault diagnosis and repair strategies.
* Introduce and optimize procedures aligned with IPC standards (IPC-A-610, J-STD-001 preferred).
* Lead root cause analysis and implement corrective/preventive actions.
Quality & Compliance
* Ensure compliance with
ISO 9001
,
ESD control
, and industry repair/inspection standards.
* Maintain calibration logs, repair records, and quality reports.
* Drive continuous improvement using Lean, 5S, or Kaizen methodologies.
Team & Customer Management
* Lead, mentor and develop a team of electronics technicians and repair engineers.
* Allocate workloads and manage resource planning.
* Liaise with customers regarding technical queries, repair status, and service quality.
* Collaborate with purchasing, logistics and sales to support service delivery.
Skills & Experience Required
* 5+ years in electronics service/repair environment
* 2+ years in supervisory or operations management role
* Strong understanding of
PCB fault diagnosis
, test instruments (oscilloscopes, DMMs), power electronics
* Experience with
SMT rework
and/or
PTH soldering
desirable
* Knowledge of
IPC, ESD control, test procedures
* Exposure to NPI/repair tracking systems (ERP/MRP) advantageous
* Experience with microscopes, rework stations, soldering stations
* Analytical mindset with data-driven decision-making
Preferred Qualifications
* Degree or Diploma in Electronic Engineering, Manufacturing Engineering or similar.
* Familiarity with root-cause analysis tools (8D, DMAIC).
* Experience with Lean/CI initiatives.
Personal Attributes
* Hands-on leader with a coaching mindset
* Quality-focused with strong attention to detail
* Comfortable in a fast-paced technical environment
* Customer-first attitude
* Continuous improvement mindset