Apprentice Aftersales Advisor - Joe Duffy Volkswagen Navan
Joe Duffy Group is Ireland's leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
In May 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.
Responsibilities
* To be the focal and experienced point of contact for Volkswagen customers requiring servicing or repair to their vehicles.
* Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
* To manage all service telephone and walk-in enquiries on behalf of the dealership.
* Qualify service needs and diagnose vehicle running problems where appropriate.
* Establish understanding and an agreement with the customer of the work to be carried out.
* Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
* Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
* Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
* Understand and adhere to manufacturer brand service requirements.
* Maintain safe working practices and abide by the working rules and standards of the dealership.
* Maintain product knowledge on the full Volkswagen range.
* Maintain relevant systems ensuring accuracy at all times.
Training & Development
This is a Trainee role and Joe Duffy Group has a comprehensive training program in place which is tailored to suit individual needs and can take six months to complete. During this program you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales. The emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training.
Requirements
* A full and clean Irish or EU driving licence is an absolutely essential requirement for this role.
* A full time work VISA is essential.
* Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. Motor experience is not required, but a desire to work in, and an understanding of, the motor trade is desired.
Benefits
* Employment Assistance Program.
* Industry‑leading training and progression plans.
* Bike to Work Scheme.
* 20 days of Annual Leave.
* Life cover.
* Active Social Club.
* PRSA.
If you are passionate about customer service, are driven and ambitious, and believe that you have what it takes then submit your CV and cover letter online today
Third Party Or Agency Assistance is Not Required – Thank You.
Equal Opportunity
Joe Duffy Group is an equal opportunities employer.
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