Job Title
Sr Enterprise Servicing Specialist
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About the Role
We are seeking a skilled Sr Enterprise Servicing Specialist to provide top-notch customer service and support to our clients. The ideal candidate will have a strong background in customer servicing, account management, and problem-solving.
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Key Responsibilities
* Provide exceptional customer service and support via phone, email, and chat.
* Manage and resolve complex issues with merchants and clients.
* Analyze and troubleshoot technical issues with merchant accounts.
* Work closely with cross-functional teams to resolve issues and improve processes.
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Requirements
* Minimum 2-3 years of experience in customer servicing or account management.
* Strong communication and problem-solving skills.
* Ability to work in a fast-paced environment and adapt to changing priorities.
* Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word) is a plus.
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What We Offer
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.