Tech support professional: ensuring seamless it operations

IT Support Specialist - A Role for Those Who Thrive in Fast-Paced Environments

This position is ideal for individuals who excel in problem-solving, possess excellent communication skills, and are adept at working with various technologies. As an IT Support Specialist, you will be responsible for providing top-notch support to local users, ensuring the smooth operation of IT systems and infrastructure.

The role involves a range of tasks, including:

* Installing, supporting, and troubleshooting IT equipment and software
* Managing tickets and providing first- and second-line support
* Conducting proactive maintenance to optimize system availability
* Implementing projects and collaborating with other IT Service colleagues to deliver innovations

A day in this role would be filled with opportunities to grow capabilities through deploying cutting-edge technologies and helping colleagues maximize their use of IT resources. If you enjoy a dynamic environment, this position offers a fantastic chance to suggest improvements to systems and collaborate with others to enhance the service provided to internal customers.

The Ops Tech IT team maintains constant tech support to Amazon's global operations. This requires diverse skills, as some team members implement solutions and create new ones, while others take on management roles, providing leadership to support colleagues so they can better assist end-users.

The team operates around the clock, balancing performance and sustainability in all new solutions. Many team members are based on-site, and the team's primary goal is to provide seamless support or perform critical maintenance with minimal disruption.

Requirements:

* Relevant experience using hardware and software, including Microsoft Office or Windows, in an IT role
* Relevant experience working within an IT support environment or in IT asset management and purchasing
* Advanced proficiency in verbal and written local language
* A valid driving license

PREFERRED QUALIFICATIONS:

* CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications
* A degree in Computer Science or another technical field
* Experience in networking infrastructure
* Experience in improving existing processes and procedures
* Experience in developing clear and concise documentation

Amazon Values Diversity and Inclusion:

We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills, valuing your passion to discover, invent, simplify, and build.

We prioritize protecting your privacy and the security of your data, consulting our Privacy Notice to know more about how we collect, use, and transfer personal data of our candidates.

About Amazon:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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