Job Opportunity:
">A key member of our field service team is required to cover the Munster Area.">
Duties and Responsibilities:
* Deliver exceptional customer service on site, including commissioning, fault-finding, servicing, maintaining, repairing, calibrating, and validating equipment and applications within our business portfolio.
* Manage all records and relevant documentation with regard to client installations and work carried out.
* Prepare detailed service reports for customer signature and complete all necessary paperwork on time.
* Carry and maintain an up-to-date stock of spare parts and consumables in the company vehicle and ensure this stock and equipment are well-maintained.
* Participate in the on-call engineer rota.
* Identify revenue opportunities on site and inform the team of new site developments.
* Collaborate with the Head of Industrial Field Service, communicating customer feedback, sales, and training opportunities.
* Provide onsite briefings, tours, induction/training to customers and colleagues.
* Adhere to operational changes implemented to enhance the efficiency of the service department.
* Offer telephone support as and when required.
* Review technical documentation and write accurate technical reports in English.
* Attend training courses when necessary and acquire a comprehensive understanding of the company's equipment and applications.
* Ensure compliance with safety and health regulations and obligations, along with all company policies and procedures, particularly ISO quality procedures, e.g., work instructions and method statements incorporating risk assessments.
* Leave all equipment and products in a safe manner for customers to use.
* Represent the organization professionally on site and wear at all times the supplied branded clothing and personal protective equipment.