Job Overview
We are seeking a skilled professional to join our team as a Pharmacy Healthcare Advisor. This role involves delivering excellent customer service and providing advice and information to customers on all product ranges available in the Pharmacy.
Key Responsibilities:
* Provide product information and advice to customers across all product ranges, consulting with the Managing Pharmacist as necessary.
* Maintain good stock control, including rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring accurate delivery details.
* Deliver professional and efficient customer service at all times, enhancing relationships with Pharmacy Customers.
* Work effectively as part of the Pharmacy team, being flexible and adaptable, and assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.
* Maintain cooperative and professional working relationships with colleagues at all times.
* Respond to requests for specific over-the-counter medicines appropriately, using WWHAM questioning and recommending suitable alternatives where necessary.
* Be vigilant and adhere to procedures regarding security and handling of cash and receipts within the Pharmacy.
* Ensure the Pharmacy is kept clean and tidy, and any Health and Safety issues are reported promptly to the Pharmacy Manager.
* Participate in training and development programs provided by the Pharmacy, and take an active role in developing the job function.
Teamwork & Customer Focus: Provide support to other stakeholders within the pharmacy and throughout the network to ensure delivery of company goals. This role requires a high level of proactivity and ability to work independently. Build relationships with others in the pharmacy to create a positive working environment.
Qualifications, Experience & Skills:
* 1 year's experience in Pharmacy/Retail/Hospitality is preferable.
* Cashier experience is advantageous.
* Excellent communication skills, both written and verbal.
* Ability to use discretion when addressing customer queries and treat customer/patient information confidentially.
* Good attention to detail is essential.
* Organized with a proven ability to multi-task successfully under pressure.
* Ability to work on own initiative and as part of a team.
* Basic IT skills are beneficial.