Our client, a major employer in the mid-west region, is now actively recruiting a Concierge/Hospitality Manager that is passionate about delivering exceptional customer and hospitality service, to join their dynamic team in Limerick.
This is a fantastic opportunity for ambitious applicants to further develop their career and to gain excellent experience in a high-profile organisation, so if you are interested, please apply!
The Role
Reporting to the Chief Operations Manager, the Concierge/Hospitality Manager will undertake duties of a hospitality and administrative nature to ensure all activities and events run smoothly and efficiently for all guests/users and for working colleagues.
The concierge works as part of a team, and their primary role is to create a positive first impression for guests or visitors, and to endeavour to meet requests or requirements to make the visit more comfortable.
Responsibilities
* Using one’s initiative to make decisions on the job, and communicating these decisions to other members of the team
* Following procedures when looking after key contacts internally and externally, discretion is valued
* Interact with all visitors and staff in a pleasant and efficient manner, maintaining the level of reserve appropriate to the service required
* Welcome guests
* Answer telephone and check emails
* Send out emails regarding changes in service from email address
* Manage the diary, scheduling, and coordinating appointments, meeting rooms and events
* Arrange bookings for meeting rooms, events, restaurant reservations and provide administrative support for colleagues and support all functions related to the meeting rooms including AV support
* Prepare quotations and issue catering menus for internal guests
* Prepare and send weekly schedule for meetings and catering
* Check the building for any maintenance issues and advise building maintenance accordingly
* Set up meeting rooms as required
* Check meeting room before and after guests vacate
* Provide catering services for the meeting rooms
* Assist the restaurant staff for lunch when required
* Meet with the catering team weekly to discuss and plan the work for the week and highlight any events or areas that might need addressing
Skills & Experience
* Knowledge and experience in the hospitality/catering sector, and a qualification in this area
* The ability to work alone, as part of the team, and with other teams
* Excellent communication skills and high levels of discretion
* Very good IT skills (Word, Excel, Outlook, PowerPoint) and excellent written and oral communication
* Multi-tasking skills to handle several tasks with constant interruptions and solve problems to the satisfaction of guests
* Extremely well organized, able to plan ahead for all eventualities (e.g., double booking, guests running late)
* Attention to detail, ability to think ahead, and use initiative to solve problems
* Effective communication as the first point of contact, and discretion critical
The Offer
This is a permanent role, based onsite in Limerick, with expected base salary of €35,000 to €45,000 per annum, depending on candidate’s experience, with benefits package and the opportunity to work as part of a great team.
Hours of work are Monday to Friday 8am – 4.30pm, with one hour for lunch. On occasions (evening and weekend events) you may be required to be on duty, and these will be advised in advance of the hours required.
How to Apply
If you are interested in applying, or want to know more about this role please contact Orlaigh FitzGerald‑Quinn in Cpl Limerick on 085 801 7135 or email your CV to orlaigh.quinn@cpl.ie.
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