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Location: Sports Surgery Clinic
Job type: Fixed Term
Overview of role:
UPMC Sports Surgery Clinic are currently recruiting for a part-time Clerical Officer to join our Radiology Clerical Team. This role will be working evenings & weekends.
Primary Duties and Responsibilities:
Managing a very busy reception area and greeting patients.
Ensuring the smooth and effective delivery of our services.
Handling large volumes of internal and external phone calls.
Handling, updating and organising large volumes of medical records.
Processing insurance claim forms and handling cash.
Liaising with multiple departments within the clinic which will include: Consultants, Sports Physicians, Physiotherapists, Ward Manager, Finance and Clerical Staff.
Issuing reports to various medical practitioners.
Responsible for a very busy phone line in our call centre.
Ensuring the smooth and effective delivery of our services.
Providing patients with information and making appointments.
Organising and managing our customer enquiry email account and replying to queries.
Qualifications & Experience:
The UPMC Sports Surgery Clinic Diagnostic Imaging Department is an extremely busy department. We provide a range of Diagnostic services which include MRI, X-ray, CT, Ultrasound, Dexa as well as interventional radiology. It is a fast paced working environment which requires the following:
Skills
Previous experience working in a customer facing role.
Excellent customer service skills.
Ability to multi-task and prioritise in a pressurised environment.
Ability to work in a fast paced and dynamic environment.
Ability to work with discretion, sensitivity and maintain confidentiality.
Self-directed with the ability and initiative to work independently.
Diplomatic and tactful with the ability to build and maintain relationships.
A team player with an open and flexible attitude.
Excellent communication skills - written and verbal.
Computer literate including use MS suite.
Be able to identify potential difficulties and formulate solutions.
Goal orientated.
Ability to identify and engage in new initiatives to improve the patient experience.
Flexibility, initiative and enthusiasm are all key to the role.
Qualifications
Educated to secondary level. Experience in the acute clinic setting an advantage.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Compensation - Competitive pay.
Benefits - Competitive Pension Plan. On-site car parking.
Performance and Recognition - Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance - Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities - Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division - an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
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