Purpose of the Role The post holder is an integral part of the Operations Management Team and deputise for the Head of Facilities as required for all or any of the listed duties relating to Engineering. Will provide leadership, management, technical expertise and guidance for the safe and effective use, operation, maintenance and development of the BlackRock Health Hermitage Clinic (BHHC) Technical Service. This demands a highly dedicated, professional and proficient level of leadership, management and commitment from all members of the Operations Team and external vendor support, to deliver necessary services to provide and maintain a world class environment to meet the BHHC objectives and provide a suitable and acceptable environment for the provision of Engineering services. Key Responsibilities This post brings together all aspects required for the safe, effective and efficient operation of BHHC Technical Services and will collaborate and work in a collegiate manner with Group and other Hospitals within the group structure. The postholder will ensure that the best possible environment and Technical Support Service is provided 24 hours a day to the BBHC available resources for the benefit of Patients, visitors and staff across the BHHC Hospital Technical. The postholder will take responsibility for the efficient management and continual improvement of these functions as well as contributing to corporate decisions on major operational and strategic issues. The postholder will work as a member of the Operations Management Team and report to the Head of Facilities to provide leadership and management of the BHHCs Built Environment for all areas covered by this job description and in particular however not restricted too; Building Fabric Maintenance Mechanical and Electrical Engineering Services Maintenance Facilities Technical Services Fire Safety Energy and Utilities Management/Environmental Sustainability Water Safety Emergency Procedures Operation of the Heat and Power Plant and integrated Energy Centre. Operation and Maintenance of BMS and SCADA systems Refurbishment and Capital Development Works Reduction in Backlog Maintenance, through effective management of CAFAM system (PEMAC) Financial Management relating to Tech Services Ensure and take full responsibility for Statutory and Corporate Governance relating to the Hospital Take the lead and manage the annual condition survey Prepare and lead on all documentation and elements related to the JCI survey/audit (every 3 years) The post holder will ensure their contribution is positive and beneficial in helping the Operations and other departments within the Hospital to fulfil the BHHC overall objectives Building and Engineering Maintenance and Refurbishment Services Apply systematic management to ensure that the BHHC Technical Engineering Services under your control or in which it has interest and all its associated users are provided with a cost effective,technically sound and reliable service from the Technical Service. Responsible for the management of directly employed professional engineers, administration and multi-trade personnel, plus additional sub-contract labour, that undertake a wide variety of building and engineering services maintenance and installation works across the Facility. Develop and implement a maintenance strategy for the Facility to ensure that the Hospital comply with all Statutory and Mandatory & JCI requirements and to ensure the availability of all business critical services, plant and equipment etc. Implement an appropriate maintenance strategy for all other assets that require maintenance. To ensure that the BHHC Risk Management Policies are applied within the Operational Maintenance Management Team, including maintaining a detailed Risk Register for the Technical Service. To ensure that the principles of Root Cause Analysis are understood and applied throughout the team when attending to maintenance and repair tasks with the aim of implementing a Reliability Centred Maintenance strategy for the Hospital. Effectively manage any external Facility Management contracts of the Hospital to ensure service delivery and affordability targets are met. Maximise efficiency, cost effectiveness, and developing the provision of service excellence to both internal and external clients and review against the relevant service level agreements and external benchmarks and key performance indicators. Attends and initiates meetings with clients to agree programmes of work, give advice on design and maintenance matters, and resolve contractual difficulties. Attends meetings with Hospital managers, representatives of organisations who occupy the BHHC Facility. Ensure that as and when maintenance and refurbishment work is carried out within areas occupied by non-Hospital services it is implemented in accordance with any Service Level Agreements (SLA) and/or agreed working practices. Ensure that the Hospital is reimbursed in accordance with the SLA or lease agreement. Responsible for the preparation of regular reports, including facts and recommendations to Senior Management on plant condition and status, energy efficiency, emergency situations, service failures, labour force performance, progress on specific schemes, financial matters and any other items/subjects as might be required. Responsible for the investigation, preparation and presentation of detailed reports on a wide range of technical, management and operational issues including confidential reports on aspects that may be considered commercially sensitive. Carry our regular reviews of the Facility Condition Appraisal and formulate an Annual Technical Maintenance Programme and budget costs to improve the overall condition and performance of the Facility. Develop a medium term (5-10 year) Technical Maintenance Programme and in conjunction with the Technical Strategy work through the programme to reduce the Hospital backlog maintenance. Respond to managers within the Hospital, occupiers and other clients and Ensure compliance with the Hospitals Complaints policy. Meeting Customer Requirements Work closely with heads of Depts and functional teams and other service leads to provide a service which meets and exceeds their needs. To hold regular Technical Maintenance User Group meetings with all interested parties to ensure that service delivery meets user expectation. Define and lead change programmes within the Technical Maintenance Team and its supply chain (suppliers, Contractors etc.) to ensure the service meets it objectives and offers continuous improvement. Develop a fully integrated Technical Maintenance management and operations function which delivers best value in terms of customer/patient service and value for money. Develop effective working relationships with Technical colleagues in order to meet Patient and staff expectation and that of the Hospital Senior Management Team. Liaise closely with the infection control team relating to all system maintenance and development works to ensure full compliance with infection control policies, standards and guidelines. Finance Responsible for the management, and control of the Annual Technical Services Maintenance budget. Ensuring it is effectively committed and not exceeded against the agreed Annual Maintenance Programme. Support Capital and Project Works as required. Responsible for ensuring that the department adheres to the Hospitals Standing Financial Instructions at all times. Monitors all in house and contracted works and services for best value using benchmarking methods and key performance indicators for similar organisations. Certifies invoices for a variety of works and service carried out by, and for, the Technical Service, including contract administration to final account. Provide cost estimates for all maintenance, refurbishment and project works as appropriate. Staff Management Provide leadership, vision, guidance and drive to staff working in the BHHC Maintenance team ensuring the development of individuals in accordance with the Hospitals Individual Performance and Development process to meet requirements of both the individual and organisation. Promote the same principles to associated agency staff and contractors etc. Prepares and manages the departments overall annual training plan and conducts staff appraisals. To review and develop the teams working patterns and practices to meet the challenges from Best Value/Value for Money, new legislation, clients expectations etc. Develop and implement a strategy for Succession Planning to ensure that the department can still function safely and effectively as and when staff are not available or leave the Hospitals employment Ensure staff adherence to discipline and Health and Safety standards. Undertakes disciplinary investigations and presents reports relating to sickness absence etc. as necessary and attend hearings and industrial tribunals as required. Statutory requirements and Corporate Governance In conjunction with the Corporate Governance Controls, develop, implement and maintain all Facilities related policies, procedures, safe systems of work etc. Review at regular intervals to ensure compliance with current legislation etc. Supports on the implementation of procedures relating to Health and Safety issues as they affect the department, including carrying out risk assessments or assessing those carried out by others. Ensures that all work is undertaken in accordance with the Hospitals policies, Health and Safety legislation and best practice Ensure that satisfactory arrangements are in place the Hospitals buildings, plant, equipment and services are maintained and operated in compliance with relevant Legislation, Approved Codes of Practice. Responsible for the implementation of Safe Systems of Work and Permit to Work. Ensure that works are carried out in accordance with the Hospitals Control Policies. Undertakes approved training opportunities/professional seminars, including those required to achieve authorised person status across a range of engineering services. Demonstrates a commitment to continuous development to maximise potential. Maintains a sound working knowledge of all relevant legislation, keeps abreast of new technical developments to ensure the efficient and effective delivery of the section's Capital Projects Work closely with the Project Manager to ensure Capital schemes are delivered on time and within budget. Provide professional engineering advice, technical support and information to the Teams Project Managers. Ensure standardisation of equipment and parts wherever possible in regard to their compatibility with existing services and equipment. Manage delegated Capital Projects and Backlog Maintenance Works. Provide full project management, contract administration, programming, client liaison and contract supervision to final account. Actively participate in formal Post Contract Appraisals and utilise information to improve development and delivery of future projects. Record Keeping Maintain accurate detailed records of all maintenance activities throughout the team i.e. labour bookings, 'Indirect time' bookings, maintenance activities etc. to enable accurate performance monitoring and reviews of all Facilities Maintenance Departments operations. Training To participate in on-going training and personal development programmes as identified at Individual Performance Reviews and to meet service needs. The post holder will be expected to implement skills and knowledge acquired on training courses and pass on to colleagues accordingly. On Call Service Develop and lead the on call service including participation in the Technical Services arrangements (rota) for providing an on call service to the Hospital for Facility related issues. Including the provision of technical support to fellow staff for the provision of continuous (24 hours per day, 7 days per week) building and engineering maintenance service to the Facility. Educational Requirements Engineering degree, relevant professional qualification or equivalent Essential 5+ years post qualification experience in a complex environment Previous experience working in a hospital environment desirable 3+ years experience operating at senior management level Skills: communication business acumen determination