Overview
BPerfect Cosmetics is quickly expanding, and we have a need for a driven Store Supervisor to join our team in our new store. If you are a pro-active person who enjoys delivering a world-class customer service and you are excited to join a high performing team, then we would love to hear from you.
Responsibilities
* Sales Performance: Create and maintain an atmosphere geared to achieving sales and Brand KPI’s; empower others to be strategic in their respective roles and be accountable for results; analyse and review goals and develop strategies to improve performance; maximise opportunities for makeup services.
* Customer Service: Ensure staff deliver consistent and excellent service; resolve internal and external customer issues and requests in an efficient and timely manner; utilise CRM to develop customer loyalty programme for product launches events and appointments in conjunction with the brand’s customer program; ensure clear and specific communication when collaborating with others inside and outside of the business.
* Manager / Staff Relationship: Promote an environment where people feel encouraged to express their needs and opinions; recognise and celebrate success; manage time, establish priorities, delegate, and follow up effectively to meet goals and objectives; set an example of excellent timekeeping, punctuality and grooming leading by example.
* Development: Conduct regular coaching sessions to communicate objectives, set goals and follow up on progress where necessary; listen openly to others and respond appropriately with a balance between talking and listening; look for opportunities to develop artist capabilities both in artistry and commercial drivers; perform thorough and timely staff reviews in accordance with brand guidelines where necessary; create and maintain an atmosphere of open and positive communication, professionalism, and creativity always.
* Administration/Operations: Assist the Store Manager with cash loss prevention procedures and established security policies; prepare, coordinate, and ensure a complete and accurate cycle count and physical inventory as required; follow and implement all corporate visual presentation standards and guidelines; preserve merchandising, display and counter hygiene standards and guidelines at all times; ensure retail partners and BPerfect security policies are understood; adhere to all company and brand policies and procedures.
Role Requirements
* Proven experience of managing a team in a fast-paced retail environment with a criterion of 3-5 years’ experience
* Possess strong people management, development, and leadership skills
* Strong communication skills to cascade information to teams
* Passionate about the beauty industry and its trends
* Can network in local area and enjoy implementing Brand internal and External Events
Benefits
* Company pension
* Employee discount
Experience
* Retail sales: 3-5 years (preferred)
* Supervising experience: 2 years (preferred)
* Customer service: 2-3 years (preferred)
* Retail management: 3-5 years (preferred)
* Management: 3-5 years (preferred)
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