IT Support Engineer Location: Bon Secours Hospital Cork, Ireland Type: Full-time, Permanent Reports to: IT Business Services Manager About the Role We are seeking a customer-focused IT Support Engineer to provide reliable Level 1 & 2 support within a fast-paced private healthcare environment.
This role is key to ensuring responsive, high-quality IT support for clinical and administrative users, with a strong focus on ticket ownership, communication and service improvement.
Key Responsibilities Deliver Level 1 & 2 IT support onsite and remotely across clinical and administrative users Own, manage and resolve support tickets within agreed SLAs Troubleshoot hardware, software, network and Citrix-related issues Support healthcare applications and escalate where required Deploy, configure and maintain end-user devices and IT assets Assist with IT upgrades, rollouts, audits and minor project work Maintain asset inventory and support procurement activities Participate in on-call/out-of-hours support and travel to other sites as required Requirements Essential: Proven experience in a ticket-driven IT support environment (e.g.
Service Now, Freshdesk, Zendesk)Strong understanding of ITIL principles (incident, request and problem management)Ability to work independently, prioritise workload and manage competing demands Excellent communication and customer service skills, particularly in high-pressure environments Desirable: Experience supporting healthcare or clinical systems (e.g.
MEDITECH)Experience working in a regulated or compliance-driven environment Skills: Proactive, accountable and detail-oriented Strong sense of ownership and professionalism Collaborative, customer-focused and calm under pressure Willing to learn and continuously improve To Apply: Please submit your application through our website/Workday.
Informal enquiries to John O'Mahony, IT Business Services Manager, Bon Secours Hospital Cork: Bon Secours Health System is an equal opportunities employer.
Our values of Human Dignity, Compassion, Stewardship, Service and Integrity guide everything we do.
We are committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive.
We welcome applications from individuals of all backgrounds, abilities and perspectives, and provide reasonable accommodations throughout the recruitment process.