As a Senior Service Advisor you will be responsible for providing excellent customer service and managing the service and maintenance needs of our customers. You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process. Key Responsibilities: Customer Interaction: Greet and assist customers, understand their service needs, and provide recommendations based on the manufacturer's guidelines and the vehicle's condition. Service Recommendations: Communicate vehicle issues and service recommendations to customers, including required repairs, preventive maintenance, and suggested services. Service Scheduling: Schedule service appointments and manage loan vehicles, if necessary, to accommodate customer needs and dealership capacity. Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges. Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle. Share findings with customers and prioritize necessary repairs and maintenance. Communication: Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required. Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs. Quality Assurance: Ensure that all service and repair work is performed to Volkswagen's quality and safety standards. Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues. Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally. Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders. Qualifications: Previous experience the automotive service advisory role is necessary. Knowledge of Multi Brand vehicles and their maintenance requirements is a significant advantage. Strong communication and interpersonal skills. Proficiency with computer software and service management systems. Ability to work in a fast-paced, team-oriented environment. Excellent problem-solving and organisational skills. Must possess a Full valid driver's license. Skills: Aftersales Motor vehicle Customer Service