Join to apply for the Cargo Clerical Supervisor-IRE role at Swissport.
Ready for take off? Join Swissport for an exciting career in aviation. Working at Swissport Cargo based at Dublin Airport with ability to travel and support the operation based at Cork Airport. There is never a dull moment in this dynamic environment. As a Cargo Clerical Supervisor you will play a vital role in our warehouse and airport operation and provide efficient and effective local administrative support.
If you enjoy working with people in a dynamic environment, join us!
Responsibilities
* Supervise/allocate tasks including reporting absences and overtime.
* Plan and deploy resource to meet customer and operational requirements.
* Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained.
* Ensure compliance with all Swissport corporate safety and security procedures to meet/exceed regulatory standards that deliver the desired customer service experience.
* Comply with all relevant legislation as well as airport authority and carrier security requirements.
* Comply with Swissport policies, procedures and processes.
* Maintain up-to-date manuals and documentation as required.
* Build and maintain relationships with customers and airport authorities.
* Encourage consistency and collaboration by ensuring clear communication at all levels, including staff briefings, shift handover meetings, one-to-ones and completion of relevant reports.
* Ensure compliance with Swissport SOPs.
* Resolve conflict and irregularities and take appropriate action.
* On-the-job guiding, coaching and mentoring.
* Signing off break/build documentation.
* Other duties as assigned.
Qualifications and competencies
* At least three GCSEs / O Levels.
* Flexible to work a variety of shifts (days, evenings, nights, weekends, and public holidays).
* Ability to speak and understand English.
* Ability to travel to the airport when public transport is not available.
* Excellent communication skills (written and verbal).
* Able to work as part of a team in a challenging environment.
* Previous experience in an aviation environment is desired.
* Demonstrable supervisory experience of at least three years.
* Excellent organisational and planning skills.
* Full driving licence.
* Proficient in Microsoft Office and able to learn relevant computer systems.
* Ability to follow processes and procedures and apply a flexible approach when required.
* Commitment to continuous improvement.
Career progression
* Satisfactory completion of three years continuous service (typically).
* Attainment of competency in all basic, intermediate and advanced tasks and duties.
* Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role.
* Further progression / promotion - subject to successful applications to job vacancies arising.
Job description
Key performance indicators
* Customer satisfaction recorded through compliments / complaints minimised.
* All documentation / data input completed accurately and on time.
* Quantity of Airway Bills / Worked Hours target met and exceeded.
* Departure of Flight Messaging targets met and exceeded.
Tasks & activities
* Ensure compliance with all Swissport Operating Procedures (including site safety rules).
* Ensure compliance with all Unifirm and PPE requirements.
* Issue Employee Recognition Notices as required.
* On-the-job guidance, coaching / mentoring and assessment of staff.
* Stand-in for Supervisor or equivalent as required (ad hoc / short term).
Note: Details contained in this job description are not exhaustive or intended to restrict the scope of the job but define minimum expectations in the position and may vary depending on location and local customer requirements.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Airlines and Aviation
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