Job Title: Operations Manager
Overview:
We are seeking an experienced operations professional to lead our daily activities for a residential services business in Galway.
This role oversees a team of 30–35 field engineers, ensuring smooth delivery of installations and maintenance, while driving operational efficiency and customer satisfaction.
Key Responsibilities:
* Team & Resource Management: Lead and coordinate field engineers, manage scheduling, tools, vehicles, and equipment.
* Operations & Service Delivery: Oversee day-to-day operations, implement efficient workflows, ensure timely service and resolve issues quickly to meet customer expectations.
* Customer Satisfaction: Work closely with the Customer Service Team to handle escalations, monitor feedback, and continuously improve service quality and responsiveness.
* Financial Oversight: Manage budgets, control operational costs, monitor KPIs and SLAs and provide regular performance reports to senior leadership.
* Inventory & Supply Chain: Oversee inventory levels, maintain supplier relationships and ensure timely delivery of parts and equipment to engineers.
* Health & Safety Compliance: Enforce safety protocols, conduct audits and ensure all team members are trained and compliant with health and safety standards.
Candidate Profile:
* Proven experience in operations management within a service-based industry.
* Strong leadership, planning and organizational skills.
* Proficient in budget management, KPIs and operational reporting.
* Excellent problem-solving, communication and decision-making skills.
* Able to perform under pressure and meet tight deadlines.
Please contact us for more information on this role.