Position DetailsPosition Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor of Computer ScienceTravel Percentage : 1 - 5%About the teamThe FIS Investor Services Manager team is a global team supporting clients worldwide. The FIS Investor Services Manager application suite provides a private equity fund administration solution for performing key functions such as managing complex fund structures and supporting multiple sets of books while automating calculations and complex functions. This role is an individual contributor position to independently work with clients and internal teams to ensure a great client experience, align teams for complex issue resolution, planning, continuous improvement, and related application support.What you will be doingProvide in-depth product support to FIS clients by resolving inquiries.Respond to customer product inquiries via telephone, email, or chat sessions.Resolve customer concerns related to installation, operation, maintenance, or product compatibility.Document customer information and recurring technical issues to support product quality and development.Recreate client issues in test environments, identify/document how applications and systems interact to support business processes.What you bringStrong communication and presentation skillsStrong understanding of investor services, fund accounting, transfer agency, private equity domain, and clients3+ years of experience in a similar roleExperience in support and/or client account managementAdded bonus if you haveFamiliarity supporting applications hosted in public cloud and multi-tenant environments#LI-AM1Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from agencies not on the preferred supplier list and is not responsible for related fees.
#J-18808-Ljbffr