Counter Assistant - Northern Ireland Housing Executive - Ballymena
Join the team at the Northern Ireland Housing Executive in Ballymena as a Counter Assistant.
Apply now to express your interest in this role
About the role:
£13.69 per hour
37 hours per week,
Monday to Friday (9.00 am – 5.00 pm)
Holidays: 35 days pro rata
Duration: Temporary, ongoing
What you'll be doing in this role:
Collect information to understand a customer's need and accurately capture information on systems.
Provide advice on housing benefit, universal credit, payments, repair requests, housing solutions and application support, properties available, planned maintenance, community issues.
Provide assistance with reporting repairs, provision of documentation, form filling, reporting ASB.
Signposting & passing customer requests to other officers and department.
What you'll need for this role:
Hold a BTEC National or equivalent Professional or Technical qualification plus at least one year's relevant general administrative experience
OR Have five GCSE, or equivalent qualification, plus at least two years' relevant general administrative experience OR Candidates not holding the above level of qualifications but with three years' relevant general administrative experience may also be considered.
Experience of direct delivery of customer service to the public via the telephone or face to face within the last year.
Experience in using a range of computer packages including Word, Excel, Outlook.
As part of the reference checking and vetting process for this position you will be requested to undertake a Basic Access NI Disclosure.
Having a criminal record will not necessarily be a bar to obtaining a position.
Riada Resourcing is an equal opportunities employer.