Customer Service Manager Opportunity
Seeking a motivated and experienced customer service leader to drive results in a dynamic retail environment.
This is an excellent chance for you to lead, coach, and develop high-performing teams while ensuring exceptional customer service standards are met at all times.
Key Responsibilities:
* Develop and implement strategies to drive customer satisfaction and loyalty.
* Effectively manage performance by mentoring, coaching, and celebrating success.
* Act on customer feedback promptly to ensure seamless service delivery.
* Create a positive work environment by actively listening to colleague input and acting upon it.
* Oversee the full employee lifecycle: hiring, onboarding, scheduling, and development.
* Manage probation reviews, return-to-work processes, and absence meetings.
* Support and coach team leaders and sales advisors to deliver smooth store operations.
* Drive flawless execution of launches, events, and campaigns.
About You:
* Proven experience managing and developing teams in a retail or customer-facing setting.
* Leads by example, inspiring teams to excel in their roles.
* Commercially aware with a strong focus on delivering exceptional customer experiences.
* Adaptable and able to thrive in a fast-paced, ever-changing environment.