About the Role
We are seeking a highly skilled Tech Support Engineer to join our team. As a key member of our EMEA Customer Care division, you will be responsible for providing technical support for medical products and related infrastructure.
Key responsibilities include troubleshooting and resolving incidents and service requests, managing incident queues and intake channels, taking ownership of incidents and communicating with customers as required, responding promptly to reactive and proactive incidents, recording and documenting incident tickets, monitoring omnichannel intake, detailing accurate information in case documentation, and coordinating internally with other support groups in a timely fashion.
The ideal candidate will possess strong understanding of Windows Servers 2008, 2012, 2016, ability to understand application workflows, ability to troubleshoot infrastructure-related issues, basic Linux service administration skills, basic MySQL/MS SQL skills, time management skills, customer service experience, proven strong written and verbal communication skills, self-motivated with a willingness to learn, and proficiency in analyzing logs and traces to define corrective actions.
Job Requirements
* German (B2 or higher) and English language skills
* Strong understanding of Windows Servers 2008, 2012, 2016
* Ability to understand application workflows
* Ability to troubleshoot infrastructure-related issues
* Basic Linux service administration skills
* Basic MySQL/MS SQL skills
* Time management skills
* Customer service experience
* Proven strong written and verbal communication skills
* Self-motivated with a willingness to learn
* Proficiency in analyzing logs and traces to define corrective actions
Benefits
This is a permanent position based in Letterkenny, Co. Donegal, offering a hybrid work arrangement with 2-3 days on-site. Benefits include bonus, pension, healthcare, life insurance, company laptop and phone, extensive training resources, discounts, bike-to-work scheme, on-site parking, and more.
The successful candidate must be eligible to work in Ireland/EU.