We are currently seeking applications from suitably qualified candidates for the role of Reservations Manager for our Clients 5* hotel in Galway. The role of the Reservations Manager is to support the Director of Revenue with the day-to‑day running of the department, ensuring that work is carried out accurately, effectively and to the highest standard.
Responsibilities
* Ensure all customer reservations / enquiries, phone and email, are dealt with in a timely and accurate manner
* Ensure reservations team are properly trained to the highest of service standards (telephone etiquette, written correspondence, genuine customer care)
* Ensure reservations team are fully trained on proper systems usage
* Maximise rooms and other revenue sales through efficient revenue management
* Be aware of and analyse all forthcoming business on a regular basis
* Provide daily, weekly and monthly reporting as required
* Provide ongoing reservations support to wider hotel team, keeping in regular communications with the other departments
* Rostering of the Reservations team
* Development, training, mentoring and performance reviews of the Reservations team.
The ideal candidate
* Minimum of two years’ experience as assistant reservations manager in a 4/5 star property.
* Degree/diploma in Hospitality or Revenue Management advantageous.
* Excellent written and verbal communication skills
* Strong systems knowledge (Hotsoft PMS, booking engines, channel managers, MS Office)
* Strong customer service ethos and background
* A can‑do attitude and the ability to work well in team
* Excellent organisational skills and the ability to multi‑task
* Flexibility required around working weekends in rotation.
* Current legal status to live and work in Ireland without restrictions is required
What we offer
* Meals whilst on duty in our employee restaurant
* Complimentary provision of uniforms
* Excellent Employee discount in all MHL Hotels and SLH Worldwide.
* Health & Wellness Benefit
* Employee Recognition Awards
* Recommend a Friend scheme
* Travel and Bike to Work – Tax saving Scheme.
For further details please call Richard Lynch at 086-8333677.
Please forward current CV in MS Word Format with Reference details to richard@rlconsult.com
Restaurant Manager prominent 4* Hotel Co Meath
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