We are seeking a highly motivated Customer Engagement Specialist to play a key role in driving business growth through exceptional service delivery.
Key Responsibilities:
* Proactively engage with residential and business customers to present tailored broadband and telecom solutions, ensuring seamless onboarding and delivering results-driven outcomes.
* Collaborate closely with the installation team to drive successful project execution.
* Consistently achieve targets and key performance indicators.
* Deliver exceptional customer service at all times, building strong relationships with clients.
Candidate Profile:
* A minimum of six months' experience in customer-facing roles.
* Experience or knowledge of broadband installation and/or telecommunications is highly desirable, as is a proven track record of meeting and exceeding targets.
* Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
* Self-motivated, confident, and resilient, with a strong work ethic and attention to detail.
* A valid driving license and access to a vehicle are essential for this role.
About the Role:
This is an exciting opportunity to join our team and contribute to our mission of delivering outstanding customer experiences. As a Customer Engagement Specialist, you will be responsible for engaging with customers, presenting tailored solutions, and driving business growth.
What We Offer:
We offer a competitive salary, comprehensive training program, and opportunities for career advancement. Our team is dedicated to excellence, and we are looking for individuals who share our passion for delivering exceptional customer service.