CIP (minimum), with progress toward ACII / MDI desirable
New Business Team Manager - Wholesale
Reporting to: Head of Wholesale / Managing Director
Role Overview
The New Business Team Manager - Wholesale is a key leadership role responsible for building, managing, and scaling a high-performing new business function.
This role owns the end-to-end new business engine, ensuring consistent pipeline flow, strong conversion rates, and a high-quality broker experience. You will lead a young, ambitious team, bringing structure, pace, and discipline to drive sustainable growth.
This is a hands-on leadership role, combining sales management, trading oversight, and market engagement, with a clear focus on delivering repeatable, predictable revenue performance.
Key Priorities - First 6 Months
1. Build a Disciplined, Repeatable New Business Engine
Take full ownership of the new business pipeline (intake → quote → bind → handover)
Implement clear forecasting, reporting, and pipeline visibility
Establish a structured operating rhythm (pipeline reviews, conversion tracking, cadence)
Reduce reliance on ad hoc wins and build consistent, scalable growth
2. Embed Strong Trading Effectiveness & Market Credibility
Strengthen relationships with underwriters and London Market partners
Set clear placement strategies balancing speed, coverage, pricing, and sustainability
Improve consistency and quality of trading decisions across the team
Build credibility with brokers through reliable delivery and strong outcomes
3. Create a High-Performance Team & Operating Rhythm
Implement clear KPIs, accountability, and performance standards
Lead day-to-day activity: reporting, pipeline reviews, and team guidance
Conduct regular one-to-ones, coaching sessions, and CPD development
Build a culture of ownership, pace, and continuous improvement
Reduce dependency on the manager by developing team capability
Key Responsibilities
New Business Leadership & Revenue Delivery
Lead and develop a wholesale new business team to achieve monthly and annual revenue targets
Drive strong conversion performance through structured sales management
Create clarity around targets, activity levels, and outcomes
Own and manage the full sales pipeline from prospect to bind
Ensure pipeline quality, accuracy, and visibility at all times
Identify leakage, blockages, and opportunities to improve performance
Use data and reporting to drive decision-making and forecasting
Build and maintain strong relationships with brokers, insurers, and London Market partners
Support placement strategies across a range of commercial products
Ensure consistency in trading quality and execution
Attend broker meetings and market engagements as required
Lead a young, growing team with energy and clear direction
Manage day-to-day activity including reporting, volume management, and performance tracking
Deliver coaching, CPD support, and ongoing development
Act as a senior escalation point where required
Broker Experience
Ensure a high-quality, consistent experience for broker partners
Improve responsiveness, communication, and delivery standards
Strengthen the business's reputation as a trusted wholesale partner
Operational Excellence
Work closely with Operations, Finance, and Compliance to support growth
Drive continuous improvement across systems, workflows, and processes
Ensure alignment with overall business strategy and growth plans
About You
Experience
8+ years' experience in wholesale broking, commercial broking, or underwriting
Proven experience leading or mentoring a team (Team Lead / Manager level)
Strong exposure to new business trading and pipeline management
Experience dealing with brokers and insurers regularly
London Market experience advantageous
Skills & Behaviours
Strong leader and coach who can develop and guide a team
Highly organised with strong reporting and pipeline management skills
Commercially driven with a strong focus on conversion and results
Confident communicator with strong broker and market presence
Structured, disciplined, and process-driven
Qualifications
CIP (minimum), with progress toward ACII / MDI desirable
Strong technical understanding of commercial insurance products
Why This Role?
Opportunity to build and shape a high-performing new business function
Direct impact on revenue growth and market positioning
Lead a young, ambitious team with strong growth potential
High visibility role within a leading wholesale business
Clear scope to influence strategy, process, and performance
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