System Engineer – HIRING ASAP
Start date: ASAP
Duration: 12 Months
Location: 1 week per month in Galway. 3 weeks remote working
Rate: €275 - €325 per day
Key Skills
* Minimum seven years voice/digital routing experience (Genesys experience preferred, Amazon Connect as well)
* Strong leadership and organizational skills
* Excellent communication and presentation skills with strong problem solving and analytical skills.
* Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
* Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
* Define, champion, manage pace, tools, best practices, and related development methodologies You effectively address functional and quality goals of systems during design activities.
* Familiarity with Docker and container-based development and deployment practices as well as with CI/CD pipelines
* Proficiency managing, configuring, and tuning Linux operating systems.
* Consult and help mediate and resolve routing issues, coordinate trouble reports and follow through to resolution with applicable logging and monitoring tools. (Kibana preferred)
* Demonstrate ability to effectively interact with all levels of management/personnel.
* Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes.
* System monitoring and performance evaluation
* Documentation of process and procedures as assigned.
* Experience with navigating carrier customer portals (Verizon VEC, AT&T Business Direct)
* Experience supporting 24/7, continuous availability production environments.
Responsibilities
* You own the outcome by taking personal accountability for delivering strong results.
* You can collaborate with others in a team-oriented, fast-paced environment.
* You create clean and testable code that can be used as an example to less experienced engineers.
* You question the way things are done, always seeking to improve the productivity of the team.
* You can make the complex understandable. Solve complex problems, not just detect them.
* You believe automation is key to produce high quality software at an increasingly faster pace.
* Passion and intellectually curiosity to learn new technologies and business areas.
* Translate architectural standards into application-level design.
* Creating intuitive solutions to real world business problems
* Strong facilitation, influencing and negotiation skills.
* Excellent communication skills, both through written and verbal channels
* Excellent collaboration skills to work with multiple teams in the organization and understand when and how to escalate.
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