Job Title
The Night Operations Supervisor oversees the delivery of exceptional service to all Network depots, while driving productivity and throughput. This role involves effective management of employees, upholding company operating standards, and ensuring adherence to ISO protocols.
* Strategic planning for Central Operation teams
* Managing night operations sortation processes and parcel movements efficiently
* Implementing quality procedures at night to meet customer expectations
* Coordinating holiday planning and operational requirements
* Delivering results that exceed company-set service levels consistently
* Leading night yard traffic management team for safe and efficient movement of site traffic
* Driving cost efficiency in night Hub operations through financial planning and review
* Contributing to annual and period planning initiatives
* Collaborating with the wider operations team to provide support to depot networks
* Ensuring compliance with Health and Safety policies
* Facilitating security awareness and action vehicle and personnel searches
* Recruiting and retaining top talent within the Hub Night Team
* Conducting disciplinary hearings, grievances, and appeals
* Developing direct reports through coaching, training, and communication
* Reducing lost time through absence and sick pay costs effectively
* Managing On Job Trainer programme (OJT's) for new starters
* Participating in regular meetings with union/employee representatives
* Undertaking projects designated by senior management