Senior Service Delivery Lead
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We are seeking a highly motivated and experienced Senior Service Delivery Lead to join our team. The successful candidate will have excellent people management skills and be able to lead a high-performing team of Azure managed service consultants.
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* The ideal candidate will be responsible for managing all aspects of our service delivery, including customer satisfaction, employee engagement, and profitability.
* They will also be responsible for monthly and quarterly forecasting of team costs and project revenues, as well as reviewing actual performance against forecasts and implementing corrective actions.
* In addition, they will collaborate with leadership and account teams to develop account strategies and contribute to service design and support service implementation.
* The Senior Service Delivery Lead will also support presales activities, handle customer escalations, and identify and pursue Continual Service Improvement initiatives.
* Finally, they will achieve targets for customer satisfaction and service improvement, explore opportunities for additional work within existing clients, and work with sales to develop new business opportunities.
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Requirements:
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The successful candidate will have the following qualifications:
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* Experience in customer service, relationship management, and as a Service Delivery or Senior Delivery Manager.
* Ability to translate business requirements into technical solutions.
* Proven success in driving revenue through presales, bids, and tenders.
* Resource management experience, including performance management and team development.
* Technical background as a Systems, Cloud, Azure, Azure Reliability Engineer, Administrator, or Consultant.
* P&L experience, including forecasting gross profit and managing costs and revenues.
* Willingness to travel within Ireland and the UK.
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Key Skills:
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The ideal candidate will possess the following key skills:
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* Able to build strong relationships with customers to ensure high satisfaction ratings.
* Demonstrate strong commercial and business acumen, with a proven track record in maximizing financial performance and efficiency.