Are you passionate about improving the safety, effectiveness, and experience of healthcare? Join HCI as a Quality & Safety Specialist and play a key role in shaping how health and social care organisations deliver safe, high-quality services.
In this role, you will partner with a wide range of organisations — including Hospitals, Disability Services, Nursing Homes, Regulatory Bodies, Home Care, Medical Transport, Primary Care, Fertility Clinics and Cosmetic Clinics — helping them design and embed best-practice quality and safety systems. This is an opportunity to influence care at a national level while developing deep expertise in healthcare quality frameworks and accreditation.
1.0 Responsibilities of the Quality & Safety Specialist shall include (but not limited to)
Lead and support the development of the client Quality & Safety Management Systems, including:
· Lead and develop all aspects of Quality & Safety Management Systems to fulfil healthcare regulation and accreditation. This includes all quality development as well as clinical and non-clinical risk management.
· Lead and support the development of quality improvement initiatives to improve the effectiveness of care and service delivery
· Implementation of risk management systems such as incident identification and complaints processes.
· Enhance systems for ongoing patient/client/resident involvement, e.g. focus groups
· Assist and support Incident Investigations
· Develop the use of performance measurement systems in healthcare, e.g. Clinical Audit
· Develop clients understanding and fulfilment of regulations including:
* Joint Commission International (JCI)
* CHKS
* HIQA
* ISO
* HPRA
* National and International Best Practice
· Develop and educate re process control and the use of Policies & Procedures Framework, including
* Understand the needs and requirements of client regulations
* Develop policies and procedures based on evidence based best practice
* Work with care staff implementing policies and procedures
* Process mapping key care and non-care processes
· Provide training and education programmes relating to (example):
* Quality & Safety Management Systems
* Public & Patient Involvement
* Incident Management
* Risk Management
· Utilisation of the Cloda software system:
* Management of HCI projects through Cloda
* Review and monitoring of information
* Providing client liaison and support with regards to Cloda
· Development of Client Relationships:
* Develop strong ongoing relationships with current clients
* Ongoing client communication
* Ensure on-going evaluation of client satisfaction
* Developing and administer structured feedback from clients
* Sharing expertise with clients
* Using feedback from observations and participants, and ideas from research, training courses and colleagues to develop performance.
2.0 General Responsibilities:
The Quality & Safety Specialist is responsible for supporting the HCI Quality Management System (QMS) as follows:
· Developing, implementing, maintaining and improving the process, and associated procedures, of the services provided by HCI.
· Recording, managing and addressing all allocated non-conformances in a timely and effective manner and in accordance to the applicable procedure.
· Completing all specific audit activities as identified by the Quality Manager in accordance to the applicable procedure.
· Ensuring that all relevant regulatory requirements related to the service being provided by HCI, are considered and incorporated during provision of that service.
3.0 Qualifications and Experience
· A Healthcare Degree. HCI accepts candidates from all healthcare backgrounds e.g. nursing, physiotherapy, maternity, pharmacy etc.,
· A Nursing Degree (desirable)
· A Quality Management Qualification (desirable)
· A Masters Qualification (desirable)
· Knowledge of HIQA Standards (desirable)
· Knowledge of Quality Management Systems (desirable)
4.0 Personal attributes/skills
· Excellent administrative and organisational skills
· Excellent analytical and report-writing skills
· Motivation and ability to work on own initiative
· Excellent communication and inter-personal skills
· Excellent IT skills
· Full clean Driving License and own car
5.0 Travel
The successful candidate will be required to travel to various areas of Ireland in the fulfilment of their duties.
Job Type: Full-time
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* On-site parking
* Private medical insurance
* Work from home
Work Location: In person