Transform Retail Operations
A strategic retail leader is required to manage a fast-paced and customer-focused environment.
We are seeking experienced professionals to inspire colleagues, deliver exceptional customer experiences, and drive performance on the shop floor.
This opportunity offers the chance to join a business that prioritizes innovation, agility, and excellence – where you'll have autonomy to lead, coach, and develop a high-performing team.
Key Responsibilities:
* Mentor, coach, and celebrate team success while effectively managing performance.
* Act on customer feedback to ensure service excellence.
* Lead by example, inspiring teams to perform at their best.
* Ensure store safety and compliance at all times.
* Support and coach sales advisors for smooth operations.
* Drive flawless execution of launches, events, and campaigns.
* Ensure compliance with processes, policies, and guidelines.
* Oversee colleague development: hiring, onboarding, scheduling, and growth opportunities.
* Manage probation reviews, return-to-work processes, and absence management.
About You:
* Proven experience managing teams in a retail or customer-facing environment.
* Commercially aware with a focus on customer service.
* Adapt quickly in a fast-paced and evolving environment.
Why Join Us?
This role offers the opportunity to work in a dynamic and innovative business that prioritizes its employees' growth and development. As a strategic retail leader, you will be responsible for driving performance, delivering exceptional customer experiences, and leading a high-performing team. We offer a supportive and collaborative environment, as well as opportunities for career progression and professional growth.