Here at Three, we've done things differently since dayone.
We take the script and rip it up, we're a big-hearted energetic bunch, strivingfor a better connected life.
The energy of our people, the pace at which weoperate, and the thrill of making bold moves is exhilarating and addictive.Magic happens when we power the connections that millions value, and you canfeel it...
When these things combine, phenomenal things happen.
We encourage ouremployees to face their weaknesses, to really open themselves up to new tasksand projects in a supercharged and rich learning environment.
We want you tobecome the best version of yourself.
Join us as our Senior Customer Value Specialist
Thisis a senior commercial role within the CustomerValue Management (CVM) function.
The Senior Customer Value Specialist isaccountable for shaping and delivering customer value strategies that directlyimpact revenue, margin, retention, and long-term business performance.
You willprovide expert insight, guidance, and challenge to senior stakeholders.
Therole is a primary source of specialist knowledge in customer lifecyclemanagement, value optimisation, and commercial performance.
You will be the owner of specific segmentsof the Consumercustomer base (e.g. Billpay, Prepay, Broadband) and you will be responsible andaccountable for delivering revenue and margin targets of this base.
You will beresponsible for devising the overall strategy, for actively managing thefinancial performance of your base, and for devising and delivering theinitiatives to achieve this.
You will be analysing data, devising initiativesto grow and save revenue and margin.
You will beplanning, designing andoverseeing the implementation of these value driven initiatives.
Reporting to Head of Customer ValueManagement (CVM)/Chapter Lead for Customer Base management – Consumer, youwill play a pivotal role in owning and driving the delivery of customer lifecyclestrategies and plan for the Broadband segment customer base.
What else it involves:
Accountablefor the achievement of macro commercial targets including budget setting,monthly forecasting, performance tracking and performance insightsknowledge
Accountablefor the performance and contribution of CVM programmes, includingprogramme forecasting, performance tracking and performance insightsknowledge
Own end-to-end customer value strategies for the assigned customer segments, including defining roadmaps, setting financial targets, forecasting performance, and ensuring delivery against agreed commercial objectives
Own CVMshort term and medium-term strategy and planning for outbound &inbound programmes, including defining omni and multichannel customer andoffer strategies to achieve customer value and commercial KPIs such asmargin growth, retention, churn, loyalty and brand advocacy
Provide strategic advice, analysis, and leadership on initiatives that have a direct and measurable impact on business outcomes, including revenue growth, margin optimisation, churn reduction, and customer lifetime value optimisation
Developand evolve the CVM Roadmap for your customer segments, workingcollaboratively with cross-functional colleagues – a Roadmap which will bebased on delivering the financial targets (base, revenue, margin) for yourcustomer base
Drive continuous improvement through insight-led decision making, performance monitoring, and iterative optimisation of CVM programmes to ensure sustained commercial value and customer relevance
Proactivelyanalysecustomer data & insightsto identify gaps and opportunities togenerate or save revenue & margin, channel insights, campaignanalytics and customer relationship/value management best practiceapproaches to plan programmes which deliver maximum value
Design,develop, and oversee the implementation of innovative customer valueinitiatives, leveraging data, analytics, propensity models, andtest-and-learn methodologies to maximise effectiveness and efficiency
Leadthe resolution of commercial and customer challenges for the segment,applying advanced analytical, commercial, and technical expertise toidentify root causes and develop effective solutions
Engageand influence cross-functional teams and strategy to ensure CVM prioritiesare supported andsuccessfully delivered
Partnerwith Finance, Marketing, Channels, Engage, Impact Measurement, and DataScience – to ensure they have data, tools and information to successfullydeliver the initiatives you have devised
Collaborateclosely with the other CVMand Acquisition squads, providingvisibility over main progresses, achievements, decisions to take, androadblocks requiring escalation.
Designcustomer journeys covering the E2E customer lifecycle, addressingopportunities to upsell, cross-sell and retain high value customers.
Sourceand utilize deep insights to understand where there are commercial valueopportunities and to drive innovation in value management approach
InfluenceData Analytics squad resource to identify and deliver best practicecustomer data models and personalization/recommendation capability
Continuallyoptimize activity through test, learn and iteration
Workin an agile delivery model to ensure fast to market definition anddelivery
Trackand monitor performance against KPIs weekly, feeding into required forums
The skills we are looking for:
Relevantexperience in customer value management/base management from a B2Cbackground, telecoms experience is a plus
Strongstakeholder management experience, comfortable influencing at all levels
Experiencedcommercial manager / marketer with strong analytical skills
Strongproblem solving skills, and the ability to think laterally to findworkable solutions
Excellentinterpersonal and communication skills with a strong ability tocollaborate and influence
identin interpreting data and working with commercial and analyticalstakeholders
Proactive,inquisitive approach, delves into numbers and reports to understand causes
High Energy individual with a proven track record of operating in a dynamic, demanding & customer centric environment
Experienceof having worked as part of an agile delivery team is preferable
Benefits of Working at Three
Flexibleworking with our new Hybrid model, our employees will enjoy moreflexibility working from home and our office locations (3 days per weekoffice based & 2 days working from home).
Please see job descriptionfor the office location of this role.
Competitivesalary, annual performance bonus & pension contribution
25days holidays plus 2.5 company days
AnnualLeave buy or sell (buy or sell up to 5 days AL each year)
HealthcareInsurance through our flexible benefits programme
Lifeassurance, phone & laptop, subsidized canteen
Accessto learning & development tools
Freeon-site parking
You may think you know us, but we're full of surprises.Intrigued?
Join us and
Be Phenomenal
.#JobsApplynow at:
Three Ireland is proud to be an equal opportunities employer.
If you do not'tick every box' in the job description above, there are likely other valuableattributes and skills you have that would make you a great fit for the team.
Ifyou feel this role is for you, then please apply!
We are committed to equalemployment and growing a diverse workforce.
We embrace those of any race, gender identity, sexual orientation, age,religion, disability, marital status, family status, civil status or membershipof the traveller community, and we want our teams to reflect this!
If you require reasonable adjustments at interview,please let us know when scheduling your interview, or alternatively pleaseemail ******
Can You See Yourself As Part Of A Phenomenal Team?
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To be Ireland's best mobile network means we need to hirephenomenal people with a passion to making every part of the work day count
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