Service Office Administrator - temporary position
Service Operations Miele Professional are based out of Dublin, and is a key hub of communication between Miele and its customers, both business and consumer. Communication is via telephone, e-mail, letter, face to face and emerging technologies.
We have a temporary role available which is likely to be for 6-months but may be for up to 12-months to join our team.
The purpose and responsibilities of this role
The key purpose of the role is to facilitate the planning and scheduling of engineer’s workloads to service our customers needs. You will be IT literate and have a understanding of CRM systems, with the ability to take detailed case information from both online portals and emails or via the telephone, ensure that issues are logged, and then deploy to the relevant engineer. This is a task that will involve a level of technical and geographical understanding to ensure that the relevant technician is selected and to ensure that the task is seen through to completion.
Your customer service interactions will have the customer at the heart of what you do so that we are always fulfilling our commitment to them. In addition, you will be involved in regular customer interactions to maintain relationships that may relate to annual servicing and invoicing.
* To act as ambassadors to the Company’s customers with professional and premium customer handling skills
* To perform all administrative tasks connected to customer queries. This includes but is not limited to invoices, contracts, service and spares orders and all form of enquiries from our customers.
* To resolve customer enquiries from initial contact through to successful conclusion. This also includes any complaints that may arise as a result of a Miele intervention
* To deliver against the current KPI’s in line with the Miele Vision and Purpose
* To work within legal, policy and procedural parameters that govern practices within the Service Back Office team.
* Customer is defined as any Miele Business Partner (consumer, customer, end user, Miele Service Partner, employee).
You will be asked to demonstrate
* Experience from working in a similar environment that incorporates strong organisation and administration skills.
* A customer focused approach where you understand multi channel communication and can provide an exceptional service with examples of managing a range of internal and external service providers or stakeholders
* Be confident to challenge when necessary and build rapport and trust to drive credibility and confidence to our customers.
* Strong team work and commitment to succeed
* Have a passion and pride that matches the premium nature of our brand with a good understanding of Miele Professional.
What to expect from us:
In addition to a strong commitment to your personal development and growth, we can offer you a competitive salary andbenefits package. The role is Monday to Friday, 37.5hours a week.
With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight. We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best.
Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.
Please apply below by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
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