About the Role:
This position is a high-level leadership role responsible for overseeing the operations of the organization's EEA region. The successful candidate will be accountable for managing and governing outsourced services, including Merchant Operations, Risk Operations, and Product Development.
Key Responsibilities:
* Accountable for the management and governance of all outsourced services in respect of Merchant Operations, Risk Operations, and Product Development.
* Responsible for the line management and leadership of the EEA Operations team.
* Owning the performance assessment, associated reporting, and clear audit log of all outsourced services' KPIs and adherence to agreed service standards by outsourced service providers.
* Acting as first line of defence through the EEA Operations team in respect of customer and merchant satisfaction, and protection of business integrity and performance in compliance with Irish regulation as a licensed electronic money institution.
Requirements:
* Proven operational knowledge of the e-money and card issuing business, its challenges and growth opportunities.
* Extensive leadership experience in delivery and operations and proven track record of managing strong performing teams.
* Experience in customer account management and customer support.
* Able to develop strategic perspective, focus on results, build relationships, inspire and motivate others, develop others, collaborate and foster teamwork, establish stretch goals, and champion changes.
About Us:
We are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. We value diversity and believe that this commitment enhances our ability to provide excellent service to our clients, customers, and communities we serve. If you share these values and are passionate about working in a dynamic and fast-paced environment, please continue reading to learn more about this exciting opportunity.
Benefits:
* Prior customer account management and customer support experience.
* Opportunity to work abroad up to 2 weeks in the year from any location (subject to HR approval).
* Private health insurance (pre-existing conditions are included, Fertility cover & Travel cover), income protection, life assurance and more.
* Spend time with those important to you with our enhanced paid family policies.
* Test our products Skrill, Neteller and Paysafe Card.
* Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
* Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
Selection Process:
* Phone screen with Recruitment.
* Video interview with the Hiring Manager.
* Video Interview with Senior Stakeholders.
* Video Interview with Executives.
* Video Interview with Board Members.
* Final HR interview with Recruitment.