Overview
Job Title: Helpdesk Administrator
Location: Newbridge, Co. Kildare
Contract: Full-time, shift-based (5 days over 7)
Salary: €18.00 Per Hour
Application Details: In order to work in Ireland a non-EEA National, unless exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
We are seeking a motivated and reliable Helpdesk Administrator to join our on-site Facilities Management team. This is a varied, hands-on role that combines helpdesk support, facilities coordination, administration, and general operative duties in a busy production and manufacturing environment. You will be the first point of contact for facilities-related queries, supporting both the FM Operations team and wider site staff to ensure smooth, efficient, and compliant service delivery.
Responsibilities
* Operate and oversee FM Coordination and Helpdesk activities
* Manage and close PPM tasks using Maximo (training provided), ensuring SLA compliance
* Handle purchasing requests, supplier coordination, and work order tracking
* Provide helpdesk support for internal queries and issues
* Input payroll data via UDC Payroll and Kronos systems
* Support onboarding and training administration for new team members
* Maintain FM training plans, compliance records, and admin control of contracts
* Produce weekly task progress reports and support general office administration
* Assist with ad-hoc site operations including setups, moves, and reviews
* Always adhere to site health, safety, and compliance standards
What We’re Looking For
* Strong customer service and communication skills
* Reliable, flexible, and able to prioritise multiple tasks
* Confident team player with solid planning and organisation abilities
* Advanced IT skills (MS Office essential, CAFM systems desirable)
* Experience in facilities coordination, helpdesk, or administration roles
* Familiarity with compliance and health & safety practices
* Experience in production/manufacturing environments is an advantage
* Full Irish driving licence
Qualifications
* Essential
o Minimum Experience Required (Years): 1
o Minimum Qualification: No Qualification
* Desirable
o Ability Skills: Administration, Computer Literacy, Interpersonal Skills
o Competency Skills: Collaboration, Priority Planning, Problem Solving, Teamwork
Benefits and Additional Information
* Unlimited access to an online platform offering wellbeing support
* Employee Assistance Programme (legal and financial advice, support with wellbeing)
* 24-hour virtual GP service
* Sodexo Discounts Scheme, 24/7 across major retailers
* Pension Plan
* Learning and development opportunities
* Bike to Work Scheme
* Sodexo UK & Ireland enhanced benefits and leave policies
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications. We are committed to being an inclusive employer.
About the Role Details
* Sector: Administrative and support service activities
* Career Level: Entry Level
Application Specifics: This role is open to candidates who meet the essential criteria and are eligible to work in Ireland.
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