ABOUT US
At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.
We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.
Our culture is grounded in four core values: Agility, Ownership, Resilience, and a Sense of Fun. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.
Join us and be part of a global, collaborative team where trust and innovation drive everything we do.
ABOUT THE ROLE
As the ROLE you will be in charge of performing troubleshooting and repairing Production Machinery and carries out preventative maintenance when required.
Main missions:
1. Provides comprehensive 1st line technical service solutions and product support to internal and external customers
2. Interfaces with other departments in the resolution of technical problems
3. Evaluates new products to understand functions and features, and to assist employees with product information
4. Provides feedback to engineering, production and product management regarding product problems, enhancements, customer requirements
5. Writes Shift Reports
6. Changes over machines to different product families
7. Carrying out First Article Inspection and sending the reports
8. Attends Tier 1 Production Meetings
9. Carryout Preventive Maintenance on production machines
10. Assist in continuous improvement of products and procedures
11. Troubleshoot, optimize and resolve equipment related problems
12. Complete and retain technical documentation
13. Adheres to company policies and procedures
14. Adhere to all safety procedures at all times
15. Comply with all environmental health and safety procedures
* Attends training sessions when required
* Any other ad-hoc projects
ABOUT YOU
You are/have:
Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience : Must have an Associate Degree in Engineering or equivalent combination of education and experience.
Must have a minimum of 1-2 years Technician experience
Language Skills : Must be able to communicate in the English language
Must be able to read and interpret work orders, manuals, specifications, and similar documents
Mathematical Skills : Must have basic mathematical skills
Reasoning Ability : Must have strong troubleshooting skills and finding the root cause (with example and proof preferably)
Computer Skills : Must have the ability to use personal computer to enter and retrieve data, generate reports, print and etc.
Minimum requirements for Excel and Word.
TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.