Excel Recruitment is excited to partner with our client to recruit a Retail Strategy & Operations Manager for their nationwide retail business. This is a high-impact role for an experienced retail professional with strong operational and commercial expertise, offering the chance to shape the growth of one of Ireland’s largest online grocery businesses.The successful candidate will be responsible for growing the online business, driving profitability, and ensuring a consistent best-in-class customer experience across all stores. You will lead, motivate, and coach the Online Management team and work closely with store-based teams to deliver ambitious sales and service targets.Responsibilities:Maximise store-level productivity, including pick times, delivery slot optimisation, and turnaround timesReport on key operational metrics and challenge underperformanceIdentify and implement process improvements to enhance accuracy and efficiencyDrive continuous improvement across the online businessDeliver annual sales budgets and growth strategy targetsAnalyse sales data to identify opportunities and coach stores to increase customer numbers and spendManage quick commerce operations and rollout plansWork with digital teams to ensure online offerings reflect the in-store experienceEnsure teams are fully trained to deliver service excellenceManage cost budgets in collaboration with FinanceSupport recruitment and training of online teams to deliver exceptional customer serviceIdentify opportunities to expand online delivery and click & collect servicesRequirements:Minimum 5 years’ retail operational management experienceProven ability to manage P&L with strong analytical skillsProject management and pilot initiative experienceFull clean driving licence (nationwide travel required)Proficiency in Microsoft Excel, Word, and PowerPointStrong time management, presentation, and relationship-building skillsWe are an equal opportunities employer and welcome applications from all qualified candidates.
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