Role Title:
Deskside Engineer
Business Area:
Dedicated Services
About This Role:
Due to continued expansion of eir evo we are now seeking to recruit an experienced Level Deskside Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.
The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions
Expectations From The Role:
* Receiving, logging, and resolving user-reported issues via various channels (phone, email, ticketing system).
* Troubleshooting technical problems with software, hardware, and network systems.
* Identifying and escalating complex or unresolved issues to second / third level support teams
* Processing requests for new services or modifications to existing ones
* Supporting Windows Desktops, Outlook, Network issues, Office, O365
* Office 365 license assignment, Licence assignment, basic role/group membership changes via approved SOPs
* Laptop builds/rebuilds, wipes, spares and stock control
* Maintain and build knowledge Base Articles
* Application troubleshooting and 1st level support
* Manage and assign File Permissions and Access Rights
* Support of Mobile Devices via Intune enrolment
* Providing clear and concise updates to users on the status of their tickets.
* Ensuring a positive user experience and maintaining a customer-centric approach
Requirements For A Successful Application:
* 2/3 + years previous experience working in a 1st/2nd line IT support role primarily in a enterprise environment or Managed Services environment
* Hands-on experience with Active Directory, Microsoft Exchange, Intune, MS Office 365 - Level 1 support
* Practical knowledge of Exchange Online (basic admin), Entra ID (user/group/MFA), Intune (fundamentals), Windows 11 support; iOS/iPadOS user support
* Experience administering Active Directory user accounts and group policies.
* Familiarity with MFA, SSO, and identity management concepts.
* Excellent communication and interpersonal skills.
* Powershell scripting experience an advantage
* Strong problem-solving mindset and attention to detail.
* Ability to work effectively under pressure and manage multiple support tickets simultaneously.
* A passion for delivering excellent user experience and service.
The successful candidate:
* Has a flair for technology and enjoys problem solving and rising to challenges
* Enjoys working with teams and liaising with multiple stakeholders
* Demonstrates great determination in resolving complex issues and closing out projects
* Is customer focused and deadline oriented in an SLA driven environment
Others:
About Eir
Our purpose is to
connect for a better Ireland.
Our ambition is
to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.
Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.
We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.
If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.