Head of Retail Technology Delivery and Support
Location –Dublin/London/Leeds
Hybrid - 2 days per week
Permanent
Role Purpose
The Head of Retail Technology Delivery & Support is a senior leadership role responsible for the end-to-end technology strategy and delivery across Paddy Power retail operations. This position ensures that all technology systems, infrastructure, and processes within the retail estate are optimised to deliver a seamless customer experience and operational efficiency. It bridges technology, operations, and commercial strategy, aligning tech initiatives with business goals.
What you'll do
Technology Strategy & Vision
* Define and execute a long-term technology roadmap for retail, covering POS, network infrastructure, digital signage, and emerging tech.
* Align technology priorities with commercial and product strategies to maximise customer and colleague experience.
* Incorporate insights from other industries, emerging technologies, regulations and establish processes and strategies for innovation.
Operational Delivery
* Oversee technical delivery of customer-facing features and ensure operational readiness for all retail shops.
* Manage new shop openings and closures, ensuring no technology delays.
* Optimise tech-related support processes for incident resolution and system uptime.
* Ensure proximity to the customer by conducting regular shop visits
People Leadership
* Lead, coach, and develop teams including Solution Designers, Delivery Managers, Testers, and Retail Tech Support.
* Foster engagement and continuous improvement within the technology function.
* Stakeholder & Vendor Management
* Maintain strong relationships with internal teams (engineering, product, risk, trading, operations) and external partners.
* Conduct RFPs for strategic solutions and manage vendor performance.
Infrastructure & Security
* Ensure robust, scalable infrastructure across retail networks.
* Strengthen cybersecurity and IT governance frameworks.
Budget & Reporting
* Own budgetary responsibility for internal development and third-party contracts.
* Communicate customer value delivered to senior stakeholders as required
What you'll need:
* Proven track record of delivering complex technology projects
* Impeccable organisation and communication skills
* Highly commercially aware with a strong customer focus.
* Experience of driving third-party vendors to deliver high performance
* Ability to set priorities and focus teams on what is most important
* Ability to drive incident resolution and coordinate a response, ensuring teams maintain focus to achieve a resolution.
Measure of Success
Shape the Technology Vision
Assess current retail technology capabilities, identify gaps, and create a clear roadmap that prioritises innovation while maintaining operational stability. Decisions are guided by data and insights to deliver measurable improvements in customer experience and efficiency.
Deliver Operational Excellence
Manage technology deployment for store openings, closures, and refurbishments using structured playbooks to ensure readiness. Embed continuous improvement through feedback loops that reduce downtime and enhance system performance.
Lead and Empower the Team
Build a culture of accountability and innovation, encouraging ownership and solution-driven thinking. Invest in talent development through upskilling and foster collaboration to maintain a high-performing function.
Collaborate and Influence
Act as a trusted advisor to Retail Operations and other business units, translating technical concepts into business value. Maintain transparency and strong stakeholder relationships to drive alignment.
Ensure Resilience and Security
Prioritise robust architecture and cybersecurity measures to safeguard data and maintain compliance. Adopt scalable, future-proof solutions that support omnichannel growth.
Drive Financial Discipline
Approach every investment as a business case, balancing cost control with strategic benefit. Report regularly on ROI and customer impact to ensure technology spend aligns with organisational priorities.
Champion Innovation and Customer Focus
Embrace emerging technologies with a pragmatic mindset, validating feasibility before implementation. Keep customer and colleague experience at the centre of every decision
What's in it for you
We are a flexible employer; whether you have personal commitments or a hobby that brings you joy, we want you to bring your best self to work and feel empowered to do so. We also like to share our success; after all you make it happen. We have an excellent benefits package that can be personalised to you:
* Bonus scheme
* Uncapped holiday allowance
* Enhanced pension scheme
* Private healthcare
* Life assurance
* Income protection
* £1,000 annual self-development learning fund
* Invest via the Flutters Sharesave Scheme
* Enhanced parental leave
About Flutter
We are a world leader in online sports betting and iGaming, with a market leading position in the US and across the world.
We have an unparalleled portfolio of the most innovative, diverse and distinctive brands including FanDuel, Sky Betting & Gaming, Sportsbet, PokerStars, Paddy Power, Sisal, tombola, Betfair, MaxBet, Junglee Games and Adjarabet.
With our global scale and challenger attitude, through which we excite and entertain our customers, in a safe and sustainable way. Using our collective power, the Flutter Edge, we aim to disrupt the sector, learning from the past to create a better future for our customers, colleagues and communities.
We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them.