Job Title: Business Operations Specialist
This is a dynamic role where you will play a key part in ensuring that all incoming client orders and cases are processed and routed quickly and accurately.
Main Responsibilities:
* Process incoming client orders for new products, ensuring they are handled efficiently and correctly.
* Develop, analyze and refine operational processes to improve efficiency and customer onboarding.
* Implement and maintain new policies and procedures as our products and services evolve.
* Identify opportunities to automate processes for a faster, more streamlined experience.
* Collaborate with teams like Sales and Client Success to answer questions and resolve issues related to product activation and invoicing.
* Support stakeholders across the organization by ensuring their needs are met and feedback is shared.
Required Skills:
* High attention to detail and a passion for continuous improvement.
* Proficiency with documents, spreadsheets, and presentation software (e.g., Google Suite, Microsoft Office).
* A baseline technical understanding to bridge the gap between clients and our engineering teams.
The ideal candidate will have 2+ years of professional work experience and strong analytical and problem-solving abilities. The candidate must be proactive, adaptable, and able to prioritize tasks effectively. Additionally, excellent communication and interpersonal skills are necessary to collaborate with cross-functional teams. We value diversity and inclusion in the workplace and strive to create an environment where everyone feels welcome and supported.