About UsStone Seal is Ireland's leading specialist in premium polished concrete, terrazzo, microcement, and bespoke stone finishes. We work with discerning homeowners, commercial developers, interior designers, and architects to deliver luxury projects across Ireland.We are seeking a Customer service & Project Coordinator – High-End Interiors to join our team in Dublin. This is a fast-paced, Customer based role where organisation, communication, and customer service are key. You will be at the heart of our projects, ensuring that every enquiry, tender, and delivery is handled with precision and professionalism.Role OverviewYou will manage the customer journey from first contact through to project completion, acting as the vital link between our clients, architects, designers, and technical teams. This role combines client service, sales support, project coordination, and planning— offering a unique opportunity to grow into a leadership position.Key ResponsibilitiesClient & Lead ManagementAct as first point of contact for clients, interior designers, and architects.Handle inbound enquiries via phone, email, and WhatsApp.Qualify leads with project details (drawings, measurements, photos, timelines).Track all activity in Simpro CRM, ensuring detailed and accurate records.Provide clear, timely updates at every stage of the client journeySales & TendersPrepare, issue, and follow up on quotes and terms & conditions.Support tender submissions and manage deadlines.Progress leads through the sales pipeline (enquiry → quote → confirmed project).Coordinate showroom visits and client presentations.Scheduling & Operations CoordinationMaintain the job board and Simpro schedules.Align technicians, materials, and equipment for project readiness with the stock managerProactively communicate schedule changes to the client(weather, staff availability, delays).Confirm upcoming jobs with clients and the operations team.Customer Experience & AftercareProvide seamless, professional communication at every touchpoint.Resolve issues quickly with a "solutions-first" approach.Conduct post-job calls for feedback and aftercare.Maintain long-term client relationships, including 6-month/12-month callbacks.Administration & ReportingKeep CRM records, project notes, and invoicing milestones up-to-date.Support finance with initial deposit payment & follow-up's if needed & invoice tracking.Ensure compliance with GDPR and company standards.Ideal Candidate ProfileEssential SkillsStrong communication skills (verbal & written) with confidence.Highly organised and able to multitask under pressure.Experience in customer service, sales coordination, or office/project administration.Tech-savvy: comfortable with CRMs, scheduling platforms, and Google Workspace/MS Office.Excellent attaention to detailDesirable ExperienceBackground in construction,Stone, interiors, architecture, or design projects.Familiarity with Simpro, HubSpot, or similar CRM/scheduling systems.Experience managing quotes, tenders, or project lifecycles.Knowledge of both domestic and commercial project environments.Personal QualitiesConfident dealing with the public, designers, and architects.Proactive problem-solver with a strong sense of ownership.Ambitious and enthusiasticReliable, resilient, and professional under pressure.Team player who values clear communication.Job Type: Full-timePay: €38,000.00-€45,000.00 per yearLanguage:English (preferred)Licence/Certification:Drivers licence (preferred)Work Location: In person