Overview
Alliance Medical are currently recruiting a Medical Administrator to join our radiology team based in Cork. This is a great opportunity to be part of a high-performing, compassionate team providing vital diagnostic imaging services for patients.
Contract and Hours
Contract: Full-time, Specific Purpose Contract (Maternity Leave Cover)
Working hours: 37.5 hrs pw
Shifts vary and can be between the hours of 7:30am - 8:30pm Monday to Saturday. Working week can be three long days and 1 Saturday every 4 weeks after training is complete. Prior to that it will be 4/5 day week for training purposes and start and finish times will vary.
Key Responsibilities
* Schedule and confirm radiology appointments with sensitivity and precision
* Serve as the first point of contact for patients and families, ensuring a warm and professional welcome
* Handle incoming and outgoing phone calls and manage appointment-related queries
* Accurately update patient records and internal booking systems
* Work closely with radiology and clinical staff to ensure smooth day-to-day operations
* Provide consistent, compassionate support to patients and their families throughout their visit
* Assist Radiographers and act as a chaperone if required for the patients and clinicians benefit
* Provide reassurance to patients by way of clear explanation as to the nature of an examination
Key Requirements
* Strong communication and interpersonal skills
* Previous experience in medical administration or a healthcare setting
* A calm, caring nature
* High attention to detail and accuracy under pressure
* Flexible and adaptable team player
* A background in customer service is a plus
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