This role will suit candidates with a background in finance or insurance who are also familiar with claims management, payment processing, AML, and KYC processes.
Skills and Behaviours
Experience with Anti-Money Laundering (AML).
Determined and focused individual with strong time management and analytical skills
Ability to work under pressure and to meet tight deadlines while displaying strong attention to detail.
Strong customer focus with a proven track record of implementing market-leading service improvements.
A deep understanding of the risk and compliance environment.
Previous experience in generating claims payments is advantageous.
Prior experience in policy serving/processing is also favourable.
Responsibilities
Ensure processing of own tasks within agreed SLA.
Be open to take on new tasks when required.
Ensure adherence to policies and procedures across the various products and business lines.
Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner.
Portray a mind-set of continuous improvement and innovative thinking.
Bring ideas and improvements to the table and operate a can-do attitude.
Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, removal of waste, Customer effort, Costs.
Use initiative for problem solving and identification of improvement measures.
Identify opportunities to enhance customer experience.
Support the roll out of strategic projects and initiatives as required.
Support new starters and junior members in training and share knowledge throughout the team.
Become familiar with team volumes, metrics and reporting on MI.
Identify where further support is required for junior members.
Maintain and develop relationships with all key stakeholders such as sales, clients and intermediaries.
Utmost Group is an equal opportunities employer
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Where Agency assistance is required, Utmost Ireland will engage directly with suppliers. Unsolicited CVs / profiles supplied to Utmost Ireland will not be accepted for the role.
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