Technical Account Manager, Ireland
This role is a client-facing technical position at the intersection of product, engineering, and customer success, focused on supporting B2B clients integrating with complex payment gateway systems. You will act as the main technical partner for clients throughout the integration lifecycle, ensuring smooth onboarding, stable production launches, and continuous performance optimization. The position requires strong analytical skills to investigate transaction flows, logs, and API behaviors in order to quickly identify and resolve issues. You will collaborate closely with developers, QA, and product teams to ensure reliable system performance and continuous improvement. Beyond troubleshooting, you will play a key role in optimizing client configurations to maximize operational efficiency and success. This is a highly dynamic role in a fast-scaling tech environment where ownership, problem-solving, and proactive communication are essential.
Accountabilities
Support B2B clients throughout the full integration lifecycle with a payment gateway, from initial request to production launch
Analyze and troubleshoot technical issues related to payments, transaction flows, callbacks, statuses, and system errors
Work with logs, transaction data, and system behavior to identify root causes and propose effective solutions
Configure client-specific payment setups, including routing rules, cascades, payment methods, and operational logic
Optimize client performance by improving configurations and reducing reliance on engineering escalations
Collaborate with developers and QA teams to resolve complex technical incidents and integration challenges
Provide post-launch support, ensuring quick response and resolution of production incidents
Identify process inefficiencies in client interactions and propose improvements to internal workflows
Collect structured client feedback and relay it to product teams to support continuous platform improvement
Requirements
2+ years of experience working with B2B clients in technical support, account management, or integration-related roles
Solid understanding of payment systems, transaction flows (deposit/payout), statuses, and callback mechanisms
Basic knowledge of APIs, including request/response structures, HTTP status codes, and webhooks
Ability to read and apply API documentation in real-world integration scenarios
Experience working with logs and debugging technical issues independently
Strong problem-solving skills with the ability to handle multiple integrations and maintain context
Ability to work autonomously without heavy reliance on developers for first-level troubleshooting
Intermediate English level or higher for communication with international partners
Nice to have: experience with payment gateways, routing logic, Postman/Swagger, monitoring tools (Sentry, Grafana), or backend system understanding
Benefits
Flexible work setup with remote or office-based options
Official employment in Ukraine or Poland with full administrative support
20 paid vacation days plus public holidays and sick leave
Comprehensive health insurance and psychological support coverage
Monthly Benefit Cafe allowance for personal interests, hobbies, or sports
Regular team events, workshops, and corporate activities
Learning and development budget, including courses, mentoring, and English classes
Strong focus on work-life balance and minimal bureaucracy
Collaborative, fast-paced environment with a culture of openness, initiative, and continuous growth
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