Front Office Manager Location: Athlone, Co.
Westmeath Job Type: Full Time Working Hours: 39 hours per week, 5 over 7 days (07:*****:30, 09:*****:30, 11:*****:30, 15:*****:00) Salary: 40,******,000 per annum + performance-based bonus (DOE) Our client is part of an internationally recognised hotel group, renowned for luxury, quality, and exceptional service.
As they move into ****, delivering outstanding guest experiences and operational excellence in the Front Office is a key strategic focus, with investment in people, training, and service innovation.
This role plays a central part in how the Front Desk team performs and is judged day to day.
This is a hands-on leadership role for someone who thrives on being on the floor, leading a team, and taking real ownership of how the Front Office operates.
You ll be the person setting the tone for guest experiences, ensuring smooth daily operations, high standards, and a motivated, focused team from check-in through check-out.
Applications are welcome from candidates across the UK, Ireland, and Europe, with relocation support available for the right candidate.
What s In It For You Stable, full-time role with varied shift patterns (including some evenings, weekends, and holidays) 40,******,000 per annum + performance-based bonus Relocation support for candidates moving from anywhere in the UK, Ireland, or Europe Complimentary Leisure Club membership and discounted Spa access Meals provided during shifts and free on-site parking Career progression opportunities within Marriott International and Hodson Bay Group Access to Marriott global learning and development programs Recognition programs, including Manager of the Quarter awards A supportive, inclusive team culture with regular events and wellbeing initiatives Holidays are 20 days per year plus 10 public holidays Requirements Proven experience as a Front Office Manager or Assistant Manager in a 4- or 5-star hotel Strong knowledge of Front Office systems (Opera PMS preferred), reservations platforms, and revenue optimisation Confident people leader with the ability to motivate, coach, and hold teams accountable Experience monitoring KPIs such as guest satisfaction, occupancy, revenue, and service efficiency Excellent communication, organisational, and problem-solving skills High attention to detail and commitment to delivering exceptional guest experiences Calm, hands-on leadership style with a strong presence on the floor Flexible approach to working hours, including evenings, weekends, and holidays The Role Leading Front Office operations, from guest arrival to departure, across all touchpoints Managing staffing levels, daily operations, and resources to meet service plans Conducting team briefings, performance check-ins, and handovers Driving performance against KPIs for guest satisfaction, operational efficiency, and revenue Ensuring full compliance with brand standards, SOPs, and operational procedures Collaborating closely with Housekeeping, QA, and other departments to resolve issues Promoting a positive, safe, and inclusive team culture Identifying opportunities for continuous improvement in service, processes, and team engagement This is a key leadership role with real ownership of Front Office performance and the opportunity to shape standards, pace, and team culture as the hotel continues to grow.
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