Job Title: Customer Relations Expert
The role of the customer relations expert is a key position within our organization, providing excellent service and support to customers.
As a customer relations expert, you will be responsible for handling inbound and outbound calls from customers wishing to book service or repair work. Your primary goal will be to ensure customer satisfaction through effective communication, problem-solving skills, and empathy.
Duties And Responsibilities:
• Respond promptly and professionally to all inbound inquiries via phone or email.
• Handle outgoing calls efficiently by addressing the needs of our clients in a timely manner.
u2009• Manage client relationships by building trust with them over time through regular follow-up communications.v0003• Facilitate feedback mechanisms that promote open dialogue between customers and internal teams.v0004• Develop strong working relationships across departments,v0011 including sales,v0017 marketing,and technical support,tov101resent alignment on products/services offered, resulting in enhanced overall performance.
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