Warranty Administrator Introduction This is a newly created role within the team, supporting the Warranty Manager.
The position will play a key role in ensuring the efficient handling of warranty claims, dealer queries, and reporting, while maintaining compliance with manufacturer guidelines and internal processes.
Key Responsibilities Compile and analyse reports across multiple warranty systems and the dealer management system Act as the main point of contact for dealer queries regarding warranty coverage and general enquiries Review warranty claims submitted by dealers to determine eligibility and coverage Ensure all supporting documentation is complete and compliant (technical reports, photos, attachments, etc.) Analyse customer complaints and technical reports to assess warranty validity Ensure all claims align with manufacturer bulletins and warranty guidelines Verify correct part usage and liaise with the Parts Department as required Maintain accurate records within the warranty system Manage dealer tickets via the online portal — review, advise, switch, or submit as appropriate Investigate claims rejected by the automated system and conduct manual analysis where required Process out-of-warranty goodwill claims in line with company criteria Prepare weekly reports on projected warranty spend per dealer Conduct ad hoc analysis of claims data (e.g. part validation, invoices, prior claims) Support warranty safety recalls in collaboration with the manufacturer Attend online meetings relating to recalls and technical updates Liaise with internal teams to support recall launches and readiness Issue recall communications to customers and assist with scheduling Key Requirements Experience in a warranty, technical, or administrative role (automotive or similar industry preferred) Strong analytical skills with the ability to review and interpret technical and financial data High attention to detail and ability to ensure compliance with processes and guidelines Strong communication skills, with the ability to liaise with dealers and internal teams Ability to work independently and resolve issues proactively Good organisational and time management skills Proficiency in Microsoft Excel and experience working with multiple systems