Service Delivery Manager | Cork, Ireland | Lead Consultant
Role: Principal Consultant (Service Delivery Manager)
Technology: Managed Support services for Apps, Infra, Cyber-Sec, Service desk, and End user compute; ITIL, SIAM
Location: Cork, Ireland
Job Description
As a Service Delivery Manager, you will be responsible for:
Program management of Managed Support services for Apps, Infra, Cyber-Sec, Service desk, and End user compute
Driving governance, customer satisfaction, continuous service improvement, innovation, and ITIL process enhancements for the client
Taking end-to-end responsibility for the support program, managing SLAs, and coordinating with client sponsors and stakeholders
Collaborating with the Head of IT and his direct reports to achieve desired outcomes
Identifying and mitigating project risks
Managing and building the team
Requirements
15+ years of relevant experience in managing support programs
Experience managing senior stakeholders (Directors, Sr Directors in client organizations)
Excellent team management skills
Experience in Retail or CPG industry is an advantage
Knowledge of ITIL and SIAM is an advantage
Personal Attributes
High analytical skills
Initiative and flexibility
Customer-oriented mindset
Quality awareness
Excellent verbal and written communication skills
Why Infosys
Infosys is a global leader in next-generation digital services and consulting, helping clients navigate their digital transformation across more than 50 countries. With over four decades of experience, we enable enterprises with AI-powered cores and agile digital solutions to enhance performance and customer satisfaction. We foster continuous learning and digital skill development through our innovation ecosystem.
Infosys is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
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