About the role
Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Lead will lead the Vendor and Service Delivery team responsible for the overall performance management of outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health.
What you will do
Responsibilities will include, but are not limited to, the following:
Assist in developing a standardized framework for TPP, operational partnerships and inter-BU agreement globally, ensuring alignment and compliance
Assist in developing and drive the strategic agenda considering the businesses Third Party Partners (TPP's) to meet the standards set out in the TPP Management Framework.
Assist in managing and structure the delivery of the TPP performance reviews with the support of the appropriate functional operational departments and in compliance with EU Solvency II requirements and Allianz Group Outsourcing process.
Assist in managing inter-BU governance.
Supporting the operations offshoring platforms considering scoping, set up, contracting and cost management and oversight.
Implement and embed formalized service delivery approach
Assist in managing and developing end-to-end service delivery considering related TPP service issues through an effective complaint management model, identifying root causes and managing mitigation plans to enhance the service delivery
Accountable for all aspects of the service, quality and monitoring of TPP's to maintain best in class service
Data analysis of key assignments across different Operations platforms
Consolidation of TPP performance and reporting, including cost containment metrics and trending.
Building dashboard for the service delivery
AI Readiness Work effectively in an environment shaped by artificial intelligence, machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
What you will bring
To be successful in this position you will need to have the following skills/experience:
Preferably 10 years+ of optimal Service Delivery experience, preferably in a multinational environment, including several years spent leading a significant and complex department.
Experience in a multinational environment, producing accurate work within tight deadlines
Negotiating and management of complex supplier contracts and performance management
Experience in project management and/or data analytics are an advantage
Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
Comfortable working with numbers and complex data sets
Behavioral Competencies
A highly customer-focused individual with excellent interpersonal and communicative skills
Excellent problem solving skills
A high level of results/goal orientation
Takes full ownership and responsibility for the task/duties assigned to them
Very high attention to detail
Excellent team player & ability to work on own initiative
Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards
Fully capable of prioritising and managing own work independently
Ability to influence others and lead by example
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
***** | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
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