Customer Service Advisor Role
This is a key position in our organization, responsible for providing exceptional customer service and support.
* The ideal candidate will have excellent communication skills, both written and verbal.
In this role, you will be the primary point of contact for customers seeking assistance with various inquiries. You must possess strong problem-solving skills to resolve issues efficiently.
You are expected to maintain accurate documentation of all interactions.
Assist customers via multiple channels (phone, email, chat) while ensuring adherence to company policies.
The ability to work under pressure is essential as we strive to provide timely responses.
Key Responsibilities:
1. To deliver high-quality customer support services consistently across various mediums (phone,email,chats)
2. To ensure seamless collaboration among team members by maintaining open lines of communication