ERP Support Specialist
We are seeking a seasoned ERP support specialist to lead our Business Central support efforts. This individual will play a critical role in managing the performance, functionality, and continuous improvement of Business Central across key business areas.
This is an exciting opportunity to join a rapidly growing market and work with a highly skilled team. The ideal candidate has a strong technical/functional background, experience supporting ERP systems at an enterprise level, and the ability to bridge technical and business teams effectively.
Key Responsibilities:
* Provide Level 3 Support for Microsoft Dynamics 365 Business Central, resolving complex issues related to configuration, data integrity, integrations, and performance.
* Lead system troubleshooting efforts, ensuring root causes are identified and addressed to prevent recurring issues.
* Configure, customize, and optimize modules including Financials, Sales, Purchasing, Inventory, Manufacturing, and Reporting.
* Manage and coordinate system upgrades, Wave updates, and patch deployments, ensuring operational continuity and minimal disruption.
* Oversee integrations with third-party systems and ensure data flow consistency and reliability.
* Collaborate with business stakeholders to gather requirements and translate them into technical specifications or Change Requests.
* Work closely with developers and implementation partners to ensure deliverables meet quality and transition standards.
* Lead the scoping and delivery of Change Requests and new functional enhancements.
Required Skills and Qualifications:
* 4–6+ years of hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV.
* Microsoft MB-800 Certification.
* Proven experience supporting and configuring core ERP modules in a production environment.
* Strong understanding of finance, procurement, inventory, or manufacturing processes.
* Experience working with ticketing systems and SLA-driven environments.
Benefits:
This is an excellent opportunity to grow your career and contribute to a successful company. If you are a motivated and experienced ERP support specialist, we encourage you to apply.