Service Delivery Manager - Lunn's Jewellers - BelfastMCS Group is proud to be exclusively partnering with Lunn's Jewellers, Northern Ireland's most prestigious luxury jeweller, as they seek to appoint a Service Delivery Manager on a full-time basis. This role will initially be offered on a 12-month fixed-term contract, with a strong likelihood of becoming permanent for the right individual.This is a rare opportunity for an experienced IT professional to take ownership of IT service delivery within a highly respected, heritage luxury brand at a key point in its digital transformation journey.About Lunn's JewellersFounded in 1954, Lunn's Jewellers has been a cornerstone of Northern Ireland's luxury retail landscape for over three generations. From its flagship showroom in Queen's Arcade, Belfast, Lunn's has grown to include additional showrooms in Victoria Square and Shipquay Street, alongside dedicated brand boutiques for Rolex, OMEGA, TUDOR, Breitling, TAG Heuer and Montblanc.Renowned for representing many of the world's most prestigious watch and jewellery brands, Lunn's is a family-owned business that places people, relationships and excellence at the heart of everything it does. With a strong reputation for quality, integrity and client service, this is a business where professionalism and values genuinely matter.As Lunn's continues to invest in its systems, infrastructure and digital capabilities, this role will play a critical part in ensuring technology enables - rather than distracts from - a world-class client experience.The OpportunityAs Service Delivery Manager, you will be the primary point of contact for IT across the business, operating in a standalone capacity and working closely with senior stakeholders, third-party suppliers and managed service providers.Lunn's is currently undergoing a significant systems journey, including:A CRM platform in SalesforceMigration from Epicor ERP to Microsoft Dynamics Business CentralA full Microsoft-stack environmentOngoing optimisation of EPOS, eCommerce and business systemsYou will ensure these systems are delivered, supported and continuously improved in a secure, compliant and business-focused manner.This is a highly visible role, requiring a polished, professional approach and the ability to translate technical concepts into clear, non-technical language for stakeholders across the business.Key ResponsibilitiesAct as the main on-site point of contact for all IT-related matters across the businessManage and coordinate third-party IT suppliers and MSPs, ensuring high-quality service deliveryOversee the running, optimisation and enhancement of core IT systemsSupport and embed the rollout of Microsoft technologies including Intune and DefenderEnsure strong IT governance, security and data management practices, including GDPR complianceOwn IT asset management, licensing and supplier contractsSupport IT-related projects, system upgrades and integrations with key brand partnersCommunicate effectively with senior stakeholders, translating technical issues into business impactMaintain a structured, calm and service-led approach to IT operations in a customer-facing environmentThe PersonThis role will suit a senior IT generalist or service delivery professional who is comfortable operating autonomously and taking ownership.Essential Experience & Skills:Proven experience in IT service delivery, IT operations or IT leadership within a standalone or SME environmentStrong supplier and third-party vendor management experienceExposure to Microsoft-based environments and business systems (ERP / CRM)Excellent communication skills, with the ability to engage confidently with non-technical stakeholdersA professional, polished approach suited to a luxury retail environmentHighly organised, self-managed and comfortable working within a clearly defined remitDesirable:Experience within retail, hospitality or customer-facing environmentsExposure to Dynamics Business Central, Salesforce or ERP migrationsStrong Excel and reporting skillsWhat's on Offer?Highly competitive salaryExcellent bonus schemeHealth Shield & Private Medical Insurance - Provided from Day 1Bupa health check every two yearsContributory pension scheme33 days annual leave + your birthday offCycle to Work SchemeCar park pass during working hours (Belfast-based)30% discount on A-Link with TranslinkGenerous colleague purchase schemeStaff discount on selected luxury productsThe rare opportunity to help lead the future of one of Northern Ireland's most iconic and values-led luxury brandsTo apply for this outstanding opportunity, please forward an updated CV today. If you would like to discuss this role in more detail, please contact Daire O'Connor, IT Infrastructure Specialist at MCS Group on 02896935515 or d.oconnor@mcsgroup.jobs.